About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Boston, MA. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

Join our dynamic Business Systems team and take the reins in shaping the future of our company's operations! As a key player, you'll be the mastermind behind the design, implementation, and continuous improvement of vital systems that drive our business forward.

Your mission? Dive deep into existing processes, unravel their intricacies, and unveil opportunities for enhancement. Take charge of project management for feature upgrades, ensuring smooth sailing for our Customer Experience team. But that's not all – collaboration is at the heart of what we do. You'll seamlessly work across departments like Finance and Sales, ensuring our business systems and processes not only meet but exceed expectations in scalability.

Ready to make a real impact? Bring your skills to the table, and let's revolutionize the way we operate. Your journey starts here!

Here's a closer look at this key role:

• Process map critical business operations and document requirements in order to optimize LogicMonitor's systems
• Partner with business stakeholders to uncover automation opportunities, clearly communicating project scope and timelines across the organization
• Design technical solutions for process transformation, partnering with administrators and developers from various departments
• Identify and streamline time-consuming internal processes, contributing to the creation of automated, reliable, and scalable solutions
• Create and maintain accurate and consistent process documentation
• Ensure accuracy and accessibility of system data, collaborating with the data team and overseeing reliable integrations between systems
• Manage the user acceptance testing (UAT) process for key initiatives and meticulously document results
• Collaborate with system administrators to implement best practices in system maintenance, security, release management, improvements, and data integrity

• Bachelor's degree
• 2-3 years of experience in Salesforce Administration or Analysis
• Proficiency in agile project management and release management
• Familiarity with Salesforce (required), Marketo, Jira, Gong, Clari, Zoominfo, SalesNavigator or equivalent best-of-breed SaaS applications and Microsoft Office Suite
• Experience in Operations oriented roles
• Capacity to coordinate and prioritize multiple activities within a deadline-driven environment
• Capability to assess the end-to-end process and provide insights on downstream effects of changes

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 9/15/2025

LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.