Must be ONSITE in Boston, MA (Monday-Thursday) AND have hands-on experience with Salesforce implementations

Wayfair’s Global Revenue Strategy and Operations team is seeking a critical thinking-oriented Salesforce Analyst to support the strategy, architecture and execution of Wayfair’s Salesforce function. The role will be a part of the Global Sales Revenue Operations team that will help craft and execute B2B strategy across North America. While our site and app experience allow for seamless self-service, our higher-value customers benefit from sales support. Sales teams establish relationships with purchasing decision-makers, educate customers about Wayfair’s assortment, services, and capabilities, and proactively reach out to intercept emerging needs to help them complete their orders and projects.

We seek a goal-oriented Sales Tooling Salesforce Analyst to be the expert in how sales teams use various sales tooling products (i.e., Salesforce CRM, Salesloft, Wayfair’s proprietary sales tooling). The role will partner with Sales Technology and Engineering teams to improve efficiency and effectiveness of how the sales team uses technology to maximize customer experience and revenue, from ideation to implementation and iteration. 

The Revenue Operations Salesforce Analyst will report to the Rev Ops Sales Tooling Manager, with the team acting as a “horizontal” focused on creating best-in-class sales tooling to maximize seller efficiency and effectiveness across B2B and Consumer Sales agents. The team will develop and implement the overall sales-facing tools/tech product roadmap, as well as individual roadmaps for the most critical sales-facing tools - going deep to include external industry best practices, capabilities, and features. This includes:

• Partnering with Sales, Sales Tech, Global Planning & Analytics and Engineering to deeply understand Sales needs and Tools use cases, through active qualitative feedback gathering/rep shadowing and quantitative trends (e.g., efficiency, time in tool, uptime, and other operational KPIs)
• Hands-on experience through personal projects, internships, or volunteering with Salesforce implementations.
• Owning Sales adoption and implementation, including creating communication plans, scalable data visualizations and dashboards, training materials, reporting structures, and ongoing adoption tracking
• Provide near-term operational support and/or coordinate triaging tech issues across various cross-functional teams
• Coordinating cross-functional teams and resources (primarily Sales Tech, Engineering), assessing and acting on tradeoffs across the business
• Designing and executing data-driven, scalable, and user friendly Salesforce solutions that support business strategy and KPIs
• Owning and measuring team and project level KPIs to inform the impact our team’s work has on Sales workflow
• Building and maintaining actionable Salesforce reporting for our Sales teams to leverage in their day-to-day workflow that helps them exceed their key metrics
• Ensuring effectiveness of Salesforce solutions and enabling continuous improvement through proactive reporting & analysis, feedback loops, and partnership with Sales and Program leadership
• Owning change management and communication related to ongoing or new Salesforce changes

• Must Have: Hands-on experience with Salesforce implementations; Salesforce admin certification preferred
• 2+ years of experience in sales enablement, product / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams
• Experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
• Strong ability to synthesize insights, understanding trends and communicate recommendations based on data
• Ability to understand and empathize with diverse stakeholders across functions, and tailor messaging / communication appropriately to ensure resonance; ability to create consistent messaging about complex projects, flexing to audience needs but creating cohesion on the objective and guiding principles
• Experience working with Product / Engineering teams on internal/external software applications, prioritizing user needs and effectively translating qualitative and quantitative data into an actionable set of requirements; CRM platform (e.g., Salesforce admin certified, Hubspot) and Sales Technology stack experience preferred
• Ability to break down complex, ambiguous problems into logical objectives, translating sales needs into discrete, actionable steps for partner teams to execute
• Passion for working collaboratively across functions to drive operational improvements and projects.
• Empathetic with stakeholder (sales team) and partner (sales tech, analytics, sales performance and training, customer experience and journey) needs and perspectives to drive cohesive vision and execution
• Ability to manage processes efficiently by scoping logical steps from ideation to project completion, organizing data / materials for broad understanding, synthesizing stakeholder feedback, ensuring project interim steps are on time, and delivering results on time with high quality

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.