We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Trustpilot is seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team. In this role, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.

 

Responsibilities:

Salesforce Product Management:

• Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
• Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
• Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.

Agile Business Analysis:

• Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.
• Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
• Collaborate closely with development teams to ensure successful implementation and delivery of projects.

Cross-Functional Collaboration:

• Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams.
• Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.
• Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.

Data Integrity and Reporting:

• Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
• Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.
• Continuously monitor data quality and provide recommendations for improvement.

 

Requirements:

• Completed or studying a Business Analyst qualification (e.g. IIBA or BCS). 
• Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
• Proven track record of successfully managing Salesforce projects, including customization and configuration.
• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
• Agile Certification desired.
• Exceptional knowledge of JIRA ticketing methodologies and processes
• Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions.
• Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
• Familiarity with software development life cycle (SDLC) and experience working with development teams.
• Experience in the SaaS industry and knowledge of customer review platforms are a plus.

 

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

 

Joining Trustpilot means becoming part of a diverse and inclusive team that values collaboration, innovation, and continuous learning. If you are passionate about leveraging Salesforce to drive business outcomes and thrive in a fast-paced environment, we would love to hear from you.

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-JC1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.