About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 8,000 customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Team

The APAC Sales Team is responsible for bringing in new logos, renewing accounts, and up-selling to current customers.

About the Role

We are looking for a highly motivated professional with sound business acumen, strong technical aptitude, and natural sales instincts to join our tech-focused sales teams as an Scaled Account Manager. Ideal candidates should be eager to advance in our organization by demonstrating their ability to be tenacious self-starters every day. As a Scaled Account Manager, you'll help achieve our corporate revenue objectives by providing world-class customer service and sales support. This is our high growth self-serve segment where our customers are mostly inbound. You will be responsible for handling these requests in the most efficient and streamlined manner.

The Scaled Account Manager is part of the APAC Sales organization and is the first point of contact for the majority of our customers.

The objectives of the team are:

Responsibilities

• Renew our contract with existing clients
• To run a quick Discovery and identify exactly the elements the customer needs to see in our platform to make a quick sale. The average deal value you will be responsible for will be between 5-20K USD ARR.
• To answer any technical questions or administrative questions they may have.
• To ensure that all the relevant information is captured on Salesforce and kept up to date.

We're Looking For Someone Who Has

• Strong Technical knowledge and a high level of comfort with providing technical advice and demoing on the fly
• Has worked across the APAC and EMEA timezones
• An agile mind and strong active listening skills who can ask the right questions fast to establish what needs to be done to get a sale.
• Strong and clear communication and presentation skills in order to be comfortable with running sessions
• Successful Inside Sales experience (experience hitting quota, scheduling outbound meetings, etc.)
• Motivation, drive, and a self-starting attitude
• Creativity and the desire to innovate and build in a growing sales organization
• Excellent time-management and organizational skills
• Excellent written/verbal communication skills
• Experience of Salesforce
• 4+ years of work experience in CSM, Sales, Account Management

Bonus Points For

• Strong analytical skills
• Experience in the data analytics space
• Experience using Salesforce

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
• Customer Focus: Our customers’ success is our success
• Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
• Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
• One Team: We can’t win without each other

Why choose Mixpanel?

We’re a leader in analytics with over 8,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.