Who We Are

We are seeking a Windows Virtual Services Engineer to join our IT team responsible for the overall support, maintenance, and administration of our Virtual Services Infrastructure across both our on-premises and cloud environments. This role is critical in ensuring the smooth operation, security, and scalability of our server infrastructure, including the management of VMware, Camera/Security platforms and cloud-hosted services such as Papercut, Postfix, Ansible, Dell Openmanage, and Actifio among other systems. 

This is a unique opportunity for an experienced Windows Server Engineer to work with both on-premises and cloud-hosted environments in a large-scale enterprise setting. You’ll be part of a dynamic team that ensures the reliability, scalability, and security of key infrastructure components in an evolving, hybrid IT landscape.

What You'll Do

• Shift: 100% onsite, Monday-Friday, 9am-5pm EST
• Windows Server Administration: Install, configure, and maintain specific Windows Server 2016/2019/2022 systems across on-premises and cloud environments, ensuring optimal performance and reliability.
• Security Patching and Updates: Regularly apply security patches and updates to specific on-premises and cloud-based servers to ensure compliance and protect against vulnerabilities.
• VMware Virtualization: Support VMware environments by maintaining ESXi hosts, vSphere, and managing virtual machines, ensuring high availability and performance. Additionally, maintain health of physical/on-prem infrastructure and partner with external resources to procure parts/service when required
• Hybrid Cloud Integration: Work on integrating on-premises infrastructure with cloud platforms, including hybrid identity management, cloud storage solutions, and ensuring secure connectivity between environments.
• Cloud Service Optimization: Monitor and optimize cloud infrastructure resources for performance and cost efficiency, making adjustments as needed to maintain high service availability.
• Disaster Recovery and Backup: Participate in disaster recovery planning and execution for both on-premises and cloud systems, ensuring robust backup solutions and regular recovery testing.
• Monitoring and Automation: Leverage monitoring tools (e.g., Thousand Eyes, Axonius among others) and PowerShell/DSC scripting to automate tasks, optimize server management, and improve response times for incidents.
• Incident Response and Problem Management: Lead or participate in root cause analysis for critical infrastructure incidents, providing solutions to prevent future occurrences.
• Collaboration and Cross-Functional Support: Work closely with networking, security, and application teams to support hybrid cloud environments and ensure seamless integration across services.

What You'll Need

• 3+ Years of Windows Server Experience: Strong experience managing Windows Server in large enterprise environments, including hybrid cloud setups.
• Active Directory Expertise: In-depth knowledge of Active Directory, Group Policy, LDAP, and Azure Active Directory for secure and scalable identity management.
• Cloud Infrastructure Management: Hands-on experience with Microsoft Azure and/or Google Cloud Platform (GCP), managing virtual machines, storage, networking, and cloud security.
• VMware Virtualization: Proven experience working with VMware ESXi, vSphere, and virtual machine lifecycle management.
• Networking Knowledge: Experience with managing DNS, DHCP, VPN, and other network services in both on-premises and cloud environments.
• PowerShell Scripting: Ability to automate server management tasks and configurations using PowerShell/DSC, with a focus on both on-premises and cloud-based solutions.
• Backup and Disaster Recovery: Experience designing and managing backup strategies and disaster recovery plans for both local and cloud-based infrastructure.
• Security Compliance: Knowledge of security best practices for both on-premises and cloud infrastructure, including patch management, firewall configurations, and access control.
• Monitoring Tools: Familiarity with monitoring tools such as Thousand Eyes, Axonius, or other cloud and on-premises server monitoring solutions.
• Incident Response: Experience leading incident management processes and driving root cause analysis for infrastructure issues.
• Travel may be required and would at most be 20% of your working hours.
• Azure or GCP Certifications: Certifications such as Microsoft Certified: Azure Administrator, Azure Solutions Architect, or Google Cloud Certified.
• Experience with Hybrid Cloud: Hands-on experience with hybrid cloud deployments, including secure data migration between on-premises and cloud environments.
• Storage Solutions: Experience with cloud storage services such as Google Cloud Storage, as well as SAN/NAS management in a hybrid environment.
• Automation Tools: Knowledge of infrastructure-as-code (IaC) tools like Terraform, Ansible or Azure Resource Manager (ARM) for cloud deployments.
• Security Best Practices: Understanding of server hardening, cloud identity security, and network firewall management in hybrid environments.
• Communication and leadership skills for work with secondary teams and leading small groups.
• Strong problem-solving and analytical skills, with the ability to handle multiple tasks concurrently.
• Communication and Team Collaboration: Excellent interpersonal skills to work effectively across different teams and support both on-premises and cloud infrastructures.
• Organizational Skills: Ability to prioritize and manage critical tasks, including cloud infrastructure monitoring and optimization.
• Continual Learning: Passion for keeping up with the latest technologies, particularly around cloud services and hybrid infrastructure models.
• Knowing when to escalate and share ownership in difficult situations.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.