If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Glovo is building the future of cities by enabling anyone to get any item from any store within 60 minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world. Join the Glovo team and work in a dynamic environment with many opportunities for learning and development!

As a Senior Account Manager, you will lead and grow a portfolio of partners in Glovo’s Specialty Food segment — including niche retailers such as organic/bio stores, wine shops, bakeries, and gourmet food outlets. You will own the business relationship end-to-end, drive performance through data-led insights, and contribute to the strategic growth of our Q-commerce vertical.

THE JOURNEY

• Own and grow your partner portfolio by identifying opportunities, negotiating promos, activating marketing initiatives, and optimizing assortment to drive sales KPIs.
• Lead impactful negotiations and business reviews, building trust and influencing decisions with both store-level and senior stakeholders.
• Be hands-on in solving operational roadblocks —  investigate issues with store staff, conduct frequent on-site visits, troubleshoot devices on the spot, and provide real-time coaching.
• Monitor performance daily at partner, store, and city level; act immediately to fix drops in KPIs, identify patterns and root causes, influence partners to take immediate corrective actions.
• Secure smooth onboarding for new partners, ensuring they have the tools and know-how to succeed from day one.
• Collaborate with cross-functional teams to escalate and resolve challenges while sharing best practices with peers.

WHAT YOU WILL BRING TO THE RIDE

• Minimum 3 years in high-performance, data-driven account management within Retail, FMCG, Distribution or Q-Commerce
• Proven track record of delivering commercial and operational results through proactive, in-field relationship building
• Strong operational execution skills with a bias for fast problem-solving and KPI recovery
• Data-driven mindset with the ability to extract insights and turn them into clear, actionable steps
• Excellent negotiation and communication skills, adaptable from shop floor to owners
• Highly organized, self-driven, and able to thrive in a fast-paced, ambiguous environment
• Fluent in Croatian and English

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!