Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

We’re looking for an experienced creative producer to join our Creative Studio team. You’ll be working with a team of designers, writers, and producers who are evolving our brand identity into something that radically stands out amongst tech companies. We do not want to be mistaken for just another startup – we need someone who is willing to take risks with us, and your role within the Creative Studio will play a big part in achieving this. You'll drive projects through the creative process spanning digital design, editorial design, print, content, paid acquisition, and experiential design.

You’ll collaborate with marketers, strategists, and editors to ship top-notch creative. We’re prepared to invest heavily to build both a world-class creative team and a unique, special brand. For the right person, this is a career-defining opportunity to get in and make your mark on a growing studio.

• Lead the planning and oversight of marketing initiatives including social, editorial content, campaigns, product launches, field events, and more. You’ll ensure project plans are tight and work is shipped efficiently, as well as on-time
• Propose and define new ways of working that change
• Effectively communicate with stakeholders and team members throughout the creative process about status, risks, approvals, etc.
• You’ll join the rest of the Creative Ops team as the first line of defense for the Creative Studio keeping a close eye on project intake, project planning, and resource allocation
• Build and maintain strong relationships with partners at Intercom and external vendors, establishing credibility across all workstreams
• You celebrate wins and are an evangelist for the brand design team to our partners. You also track learnings and opportunities for improvement, creating actionable steps to success
• Contribute to the Producer culture by tackling ways to improve communication and processes within the Creative Studio, and you stay up-to-date with the latest tools to drive ever increasing efficiency in the workflow

• 5+ years of experience producing diverse work, ideally in brand, marketing, in-house, and agencies
• Deep understanding of the workflows and skill sets required to produce creative marketing assets
• Strong organizational and communication skills
• Ability to lead creative problem solving in an environment where continuous innovation is expected
• Experience negotiating trade-offs in resourcing projects
• Fluency in the basic concepts and terminology of branding, writing, design, and marketing
• Familiarity with Asana and/or experience working with other project management tools

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity.  Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

The base salary range for candidates within the San Francisco Bay Area is $148,000 - $172,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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