Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Love our Customers is our #1 Value at Okta. The Okta Customer First Team lives and breathes this every day. A critical element of Okta’s strategy is helping our strategic customers accelerate their time to value and expand their relationship with Okta. This is a key differentiator for Okta, and we believe that these customers deserve a unique and exceptional experience. When we do this well, our customers succeed, and Okta succeeds by increasing our renewal and growth rates. 

About this role

We are thrilled to offer an exciting opportunity to join our team as the Senior Certification Program Manager for our Customer Identity Cloud (CIC), formerly Auth0 products. As a critical member of our Certification Team, you will take ownership of designing, developing, and maintaining our CIC portfolio of certifications for developers who use Okta to build and manage identities in consumer and SaaS apps.

In this role, you will have the autonomy to design the first official Okta CIC certification, lead subject matter experts through the design and development of innovative performance-based exams and subsequent certifications, and develop growth and maintenance strategies for these certifications. Your work will be instrumental in ensuring our customers' success.

We are seeking an entrepreneurial team member who is a software developer or has experience building products or providing services that help make developers successful. You will collaborate with different teams across Okta to identify and prioritize new certification needs and recruit subject matter experts to support certification exam development. Additionally, you will contribute to developing growth strategies and establishing operational and outcome-based success metrics. As a budget owner for your projects, you will manage project costs and third-party vendors to achieve key goals.

The ideal candidate for this role is passionate about creating impactful work, takes ownership of their projects, and can balance strategic thinking with tactical execution. You are excited to use your experience to make a meaningful impact. You thrive in a dynamic and fast-paced environment and can effectively manage multiple projects simultaneously.

Joining our team means being part of a supportive and creative environment where your work is valued and significantly impacts our customers' success.

Duties and responsibilities   

• Scoping and designing CIC certifications to meet the needs of developers who use Okta to build and manage identities in consumer and SaaS apps.
• Creating a compelling vision for Okta CIC certifications to captivate developers.
• Planning and managing all activities related to establishing a new certification program from concept to launch, including exam development, identifying and training subject matter experts, and developing preparatory materials.
• Managing and coordinating exam development activities for multiple exam projects and coordinating exam refreshes.
• Co-facilitating job task analysis, item writing, and accuracy review workshops to ensure the rigorous exams reflect the skills and knowledge developers need.
• Creating and maintaining maintenance exams, practice exams, and other preparatory materials to support exam takers.
• Maintaining and enforcing program policies to ensure consistency and fairness.
• Aggregating, reviewing, summarizing, and taking action on in-exam feedback and feedback received through other media to improve the certification program continuously.
• Synthesizing detailed program data into executive-level summaries to communicate program progress, including key performance indicators (KPIs) to stakeholders.

Qualifications

• Bachelor’s degree in Software Engineering, Computer Engineering, Information Technology, or a related field.
• 5+ years of experience in a certification, training, software engineering, or developer relations role.
• Experience with exam development as an exam developer or a subject matter expert. 
• Hands-on real world experience integrating Auth0 into a consumer or SaaS app.
• Strong attention to detail, highly organized, and a self-starter who can multitask effectively. Demonstrated ability to take a project from ideation to completion and deliver results.
• A team player who thrives in a highly energized environment. You're enthusiastic about innovation, collaboration, and celebrating successes.
• Excellent project management skills with the ability to create, execute and adjust plans as necessary.
• Exceptional written and verbal communication skills with a proven ability to work collaboratively across functions.
• Resourceful and skilled at managing a diverse group of stakeholders.
• Strong customer service skills.

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.