Critical Mass is looking for a Contract Senior Content Analyst with a focus on AI, content operations and strategic planning to lead the development, optimization, and governance of AI driven content experiences for our clients’ digital platforms. In this pivotal role, you will be instrumental in sourcing, structuring, and enhancing the content used to train generative AI models, ensuring high quality, relevant, and bran aligned interactions for users. Your expertise will support strategic decision making and drive continuous improvement through data analysis, collaboration, and innovation.

You Will:

• Lead Content Planning & Structuring - Oversee the end-to-end process of gathering, segmenting, and preparing content for integration with AI models, ensuring information is accurate, well organized, and aligned with both user needs and brand guidelines
• Optimize Content for AI Models - Input and structure content in databases to maximize effectiveness for Large Language Models (LLMs), collaborating with technical teams to ensure seamless utilization and scalability
• Conduct Content Analysis & Auditing - Regularly audit existing content and analyze user interactions, feedback, and performance data to identify gaps, usage trends, and opportunities for content improvements
• Drive Content Operations & Governance - Define and document workflows, roles, responsibilities, and best practices for content management and AI governance, ensuring operational efficiency and data integrity
• Collaborate Across Functions - Partner with Technology, UX, SEO, Marketing Science, and other cross functional teams to align content strategies with business objectives and deliver cohesive user experiences
• Report & Communicate Insights - Prepare and deliver clear, actionable reports and presentations that translate data findings into strategic recommendations for both internal teams and clients
• Establish & Evangelize Best Practices - Develop guidelines and scalable processes for content analysis and operations, mentoring team members and promoting a culture of continuous learning and innovation
• Stay Ahead of AI Trends - Proactively research and share advancements in AI, machine learning, and content strategy, recommending new tools or methodologies to enhance the digital experience
• Educate & Support Internal Teams - Create onboarding materials, training resources, and tutorials to support colleagues’ understanding of AI content processes, ensuring consistent adoption of best practices
• Lead Problem Solving & Project Management -Identify and address operational challenges, develop solutions, and manage multiple projects simultaneously to meet deadlines and drive quality outcomes

You Have:

• 7+ years of experience in content management, strategy, or analysis
• 3+ years of experience working with AI driven content or generative AI technologies
• Strong technical skills with databases, content operations, and reporting tools
• Deep understanding of SEO, user experience, and performance measurement
• Excellent analytical, problem solving, and project management skills
• Outstanding communication and presentation abilities, with experience translating complex data into clear recommendations
• Strong cross functional collaboration and leadership skills
• Ability to mentor, educate, and drive adoption of best practices among team members

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

This position requires candidates to obtain a Level 2 Security Clearance in accordance with U.S. government regulations. As such, only U.S. citizens or permanent residents (Green Card holders) are eligible to apply.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx