About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As a Senior Copywriter, you will contribute to a positive brand image by promoting Crunchyroll's identity as a leader in anime and entertainment content. You will create clear and engaging Customer Support content in collaboration with global teams to ensure consistency for global audiences. You will enhance the Crunchyroll customer experience by improving content efficiency and accuracy, strengthening brand consistency, supporting global expansion and localization, and applying a data-driven content strategy.

• Editing and Proofreading: Review and edit copy written by team members to ensure accuracy, consistency, and adherence to brand standards. Provide constructive feedback and guidance.
• Brand Guideline Adherence: Maintain consistency and coherence across all written materials.
• Content Publishing: Ensure error-free publication of customer-facing content.
• Data-Driven Strategy: Use metrics and analytics to guide content strategy.
• Collaboration: Cultivate relationships with content developers, Brand, and Marketing Teams to calibrate across all content projects.
• Global Coordination: Work with content developers, Brand, and Marketing Teams to align content and ensure consistent messaging across regions.
• Content Creation: Develop high-quality, engaging copy that is engaging, accurate, and aligned with Crunchyroll's editorial style and Customer Service voice.
• Process Improvement: Identify opportunities for improving content processes and implement changes.

In the role of Senior Copywriter, you will report to the Senior Manager, Global Knowledge Management.

We are considering applicants for the locations of Culver City or Dallas.

About You

We get excited about candidates, like you, because...

• 5+ years of experience in corporate and editorial copywriting, with a portfolio demonstrating your ability to write for different brands and global audiences.
• Experience with editorial copywriting for Customer Experience Teams.
• Familiarity with HTML, CSS, and JavaScript.
• Experience with digital CMS software.
• Experience in user design and creative content development.
• Experience managing multiple projects and deadlines simultaneously to deliver high-quality content
• Experience mentoring junior copywriters and providing constructive feedback.
• Bachelor’s degree in Journalism, Communications, Marketing, or a related field.

About the Team

The Crunchyroll Customer Experience (CX) Global Knowledge Management team is a new pillar within the CX organization responsible for the creation, management, and evolution of both internal and external knowledge. Our goal is to provide our agents and customers with information at their fingertips to provide the best service and self-service respectively. We are expanding and growing the team with leaders and authors to promptly curate relevant content for all our users. We aim to collaborate with all partners to stay abreast with any new changes within Crunchyroll.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.