The Role 

Reporting to the Credit Control Manager, you will sit within a team of three experienced Credit Controllers and a Cash Allocation Specialist to manage all credit control activities for your assigned countries. You will be based in our HQ (London, Cannon Street), and we are operating on a hybrid model where you will be in the office three times a week.

Your responsibilities will include:

• Chase debt on accounts across all Deliveroo markets.

• Utilise Credit Control tools including direct telephone calls, email correspondence, reminder letters and statements

• Liaise with the wider finance team, Sales and Account managers to ensure timely customer query resolution and facilitate collection of overdue debts

• Secure client remittance advice to ensure correct cash allocation on debtor accounts

• Reconcile complex customer accounts

• Maintain appropriate reporting to track insights and help create efficiencies.

• Liaise with company partners and suppliers to resolve billing or payment issues, ensuring the information is accurate.

You will possess 

• Three years of Credit Control related experience.  

• Interpret data from multiple sources accurately and at pace.

• Across a mix of seniority across Finance, Sales and Operations teams Motivated to become a trusted advocate for Credit Control in driving business processes.

• Having an understanding of typical Credit Control and Billing processes is advantageous. 

• Previous exposure to NetSuite  Excel (can maintain complex spreadsheets) skills at intermediate level 

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.