Our Opportunity:

As a Senior Employee Relations (ER) Manager, you will be part of Chewy’s ER Center of Excellence (COE), which provides expertise in employee relations, investigations, and risk management for one of the fastest growing and most dynamic companies in e-commerce today. You will conduct fair, unbiased, and consistent investigations responding to various team member issues and escalations. Also, providing recommendations and insight to local HR teams related to employee relations matters, including critical input into the formation of consistent application of policies across Chewy. You will work closely with Chewy’s Legal team to escalate allegations and concerns that pose substantial risks to the company. By using your deep expertise in conducting employee relations investigations, you can focus on a customer-first approach and thrive in a fast-paced business environment. 

What You’ll Do:

• Thoroughly and expeditiously conduct fair, unbiased, and consistent investigations related to complex team member allegations and concerns that could implicate significant legal, regulatory, financial, or other risks, including but not limited to harassment, discrimination, retaliation, workplace violence, and other violations of rules, regulations, policies, and procedures
• Provide recommendations for the appropriate course of action based on the outcome of investigations
• Use excellent interviewing, interpersonal, and documentation techniques and utilize the designated online case management tool (i.e., Navex) for reporting, documenting, and tracking investigations
• Partner with the Legal team for issue escalation and training HR team members in conducting thorough investigations in compliance with company policies and procedures
• Participate in projects and initiatives related to employee relations investigations
• Provide critical input to the formation, consistent application, and revision of policies across the company based on your investigation findings and recommendations
• Review investigation cases and trend data to provide actionable feedback to legal, HRBP teams, and senior leaders to reduce overall risk in the organization
• Support the evolution and improvement of the ER framework (process, tools, guides, etc.) for managing internal allegations and claims for conducting, appropriately reporting, and documenting investigations and other employee relations matters
• Uphold the highest level of accountability and credibility throughout the organization, ensuring strict integrity and utmost sensitivity in handling all aspects of private data and confidential matters

What You’ll Need:

• Degree in Human Resources, Employee Relations, JD, or another related field
• 7+ years of progressive employee relations experience, including extensive experience in conducting workplace investigations

• Experience with international e-commerce, distribution or fulfillment centers, veterinary, or pharmaceutical industry is preferred

• Extensive knowledge of federal and state employment law, as well as Labor Relations and standard methodologies in conducting workplace investigations
• Experience working with HR information systems (i.e., Workday) and investigation case management software (i.e., Navex)
• Impeccable written and verbal interpersonal communication skills with the ability to utilize exceptional active listening skills to determine issues and formulate and ask appropriate follow-up questions
• Demonstrated ability to use sound judgment and handle complex or volatile situations/individuals effectively and to mediate in cases where required
• Experience creating and conducting training related to ER investigations and compliance, driven by investigative best practices and company policies and procedures
• Ability to collaborate with HR and non-HR stakeholders to achieve results
• Strong creative problem-solving skills, critical thinking, and an intuitive sense of business acumen
• Ability to execute and prioritize multiple overlapping tasks with close attention to detail, reliability, and efficiency
• Ability to work into the evenings and weekends as business requires
• Experience with Union and Non-Union organizations a plus
• This position may require travel

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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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