At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Senior Employee Relations Specialist

Why We Have This Role

Qualtrics is on the lookout for a proactive and collaborative Employee Relations Specialist to be based in our expanding Mexico City office. An Employee Relations Specialist is responsible for managing and maintaining positive relationships between employees and the organization. They serve as a liaison between employees and management, handling employee-related issues, and ensuring compliance with labour laws and company policies. The main objective of this role is to promote a harmonious work environment and resolve any conflicts or concerns raised by employees.

How You’ll Find Success

• Takes initiative. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done.
• Highly communicative and influences effectively, creating trust at the team level. 

How You'll Grow

• Continuously learn and adapt -- Qualtrics is a fast-paced environment with opportunities to tackle new challenges often.
• Position yourself as a strategic and trusted partner for stakeholders, leadership, and employees.

Things You’ll Do

• Investigate and resolve employee complaints and concerns: Conduct thorough investigations into employee grievances, conflicts, or other issues, ensuring fairness and adhering to company policies and legal requirements. Utilize effective communication and mediation skills to address concerns and resolve conflicts in a timely and satisfactory manner.
• Provide guidance and advice: Offer guidance and advice to employees and management on HR policies, procedures, and employment laws. Educate employees on their rights and responsibilities and address any questions or concerns they may have.
• Conduct employee relations initiatives: Plan and execute employee engagement initiatives to foster a positive work environment.  
• Ensure compliance: Stay updated with relevant employment laws, regulations, and company policies to ensure compliance. Advise management on any necessary policy or procedure changes to maintain an inclusive and fair workplace. Own and manage the administration of local labour law compliance. 
• Support performance management: Collaborate with managers to address performance-related issues and provide guidance on disciplinary actions or performance improvement plans.
• Mediate employee conflicts: Act as a neutral party to resolve conflicts between employees or between employees and management, utilizing mediation techniques to find mutually acceptable resolutions.
• Maintain employee records: Document and maintain accurate records of employee relations cases, including investigation reports, disciplinary actions, and employee conversations, following established privacy and confidentiality guidelines.

What We’re Looking For On Your CV

• Bachelor's degree in Human Resources, Business Administration, or a related field (preferred)
• Proven experience in employee relations or a similar HR role
• In-depth knowledge of employment laws, regulations, and HR best practices
• Strong communication, negotiation, and conflict resolution skills
• Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism
• Excellent problem-solving and decision-making abilities
• High level of Business Acumen and ability to navigate complex corporate organizations
• Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously
• Proficient in HRIS/HCM software

What You Should Know About This Team

• Goal-Oriented Approach: We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives. Every single task we perform is aligned with these goals.
• Multifaceted Roles: Our roles are not limited to administrative tasks. Instead, we have the opportunity to lead specific projects, improve processes, and drive team initiatives, allowing us to grow professionally.
• Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
• Visionary Spirit: Our team values the ability to take initiatives, work independently, and accomplish tasks. Everyone has the freedom to think ahead, anticipate potential issues, and find ways to tackle them proactively.

Our Team’s Favorite Perks and Benefits

• To be Updated

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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