We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

As a Senior Enterprise Customer Success Manager, you will play a pivotal role in developing and maintaining long-term business relationships by service as an internal advocate and client Trustpilot Advisor. As a specialist, you will help craft Trustpilot's key customers success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. An expert whose strong contribution is driving innovation and focusing on optimizing our business strategies, our processes and customer lifetime value.

What you’ll be doing

• Own the overall relationship with assigned customer accounts, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, expanding business and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the key supporting teams
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Own responsibility to coordinate with the relevant teams for Trustpilot to deliver on our customer's specific needs and expected outcomes
• Securing timely value delivery leading to optimal retention rates and new business opportunities. 
• Communicate regularly with our product teams and improve product offerings based on our customer's feedback. Be the customer's voice.
• Manage multiple stakeholders on the client side 

Who you are

• Fluent in Danish. Alon with English working proficiency
• Experience working with Enterprise Customers/Accounts
• A proven history to show that you’re never content with just reaching targets, always trying to exceed what’s expected
• Enthusiasm for the world of SaaS, E-commerce, online reviews, and building trust online
• Offers a consultative selling style, built on trust, and puts the customer at the centre of what you do
• Current experience working in a B2B new business role is advantageous

What's in it for you?

• On-going career development, training and one-to-one coaching via our in-house enablement team
• Hybrid working model 2/3 days on site and the rest working from home
• A  lucrative commission structure, company bonus and benefits
• 25 days annual leave; after 12 months of continuous service you will be entitled to 5 days extra annual leave
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning
• Paid parental leave
• Newly renovated central office with  a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

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About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.