GAQ324R128

Location: San Francisco, CA or Mountain View, CA

At Databricks, we are passionate about helping data teams solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. At Databricks Information Technology, we are a product led organization transforming the way we work from how easy it is to use our IT services to the applications we develop that help us scale seamlessly in face of incredible growth.

As an IT Collaboration Engineer in our dynamic and growing technology firm, you will help manage and optimize our collaboration tools and platforms with a focus on Google Workspace, Slack, Glean and other collaboration tools. You will enhance employee productivity and ensuring seamless communication. This role demands a strategic approach to system administration, automation, and integration, providing you with an excellent opportunity to contribute to our organization's success.  You will report to the Vice President, Infrastructure and Operations as part of the IT organization. 

The impact you will have:

• Employee Experience & Collaboration Tools Management:

  • Own the employee experience as a pivotal aspect of this role.

  • Identify gaps and shortcomings in our collaboration tools and platforms impacting user experience.

  • Envision and implement innovative ideas to enhance the overall user experience for our diverse workforce.

  • Shape a workplace environment that fosters productivity, collaboration, and job satisfaction through technology solutions.

  • Administer and optimize collaboration tools, including G Suite, Slack, Glean, Moveworks, Github, Confluence, Jira, Teams etc.

  • Ensure these tools align with defined standards and enhance overall employee collaboration.

• Google Workspace Administration:

  • Manage and optimize Gmail enterprise tenants under Google Workspace.

  • Implement best practices to enhance email, Shared drives, and calendar services for a positive user experience.

  • Manage email gateway solutions, ensuring secure communication and adherence to data compliance standards.

  • Collaborate with Legal and compliance teams to fulfill eDiscovery requests using vendor tools or custom code/APIs.

• Search Optimization and Accessibility :

  • Identify opportunities for efficiency and productivity enhancements while solving problems.

  • Streamline search functionalities for seamless navigation through Confluence, Jira, and other platforms.

  • Develop and implement metadata standards to improve search relevance and accuracy.

  • Ensure that employees can effortlessly locate information, colleagues, and resources within our collaboration ecosystem. Collaborate with team members, peers, and external partners to accomplish goals.

• Security and Compliance:

  • Work with Legal and compliance teams to ensure collaboration tools adhere to data compliance standards.

  • Fulfill eDiscovery requests using vendor tools or custom code/APIs.

• Technical Documentation:

  • Create detailed technical and procedural documentation.

  • Share knowledge and best practices within the team and the broader organization.

What we look for:

• 5+ years of experience in administering collaboration tools, with a focus on Google Workspace, Slack, Secure Email gateways. Experience in Confluence, Jira and chatbots.

• Bachelor’s degree. (Computer Science preferred)

• Proficient in managing Gmail enterprise tenants under Google Workspace.

• Experience in automation scripting using Python, Powershell, Javascript, or other relevant languages.

• Knowledge of security and compliance standards related to collaboration tools and data handling.

• The ability to identify root causes of issues.

• Excellent documentation skills.

• Experience working on multi-functional, cross-team projects.

Benefits

• Comprehensive health coverage including medical, dental, and vision

• 401(k) Plan

• Equity awards

• Flexible time off

• Paid parental leave

• Family Planning

• Gym reimbursement

• Annual personal development fund

• Employee Assistance Program (EAP)

• Mental wellness resources

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.