The Data & Science Org

At Deliveroo, we have a world-class data science organisation with a mission to enable the highest quality human and machine decision-making. We work throughout the company - in product, business and platform teams to answer some of the most interesting questions out there. For example, how do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo, these are just some of the tough problems we are solving - and there is no challenge that cannot be yours.

Data Scientists and ML Engineers at Deliveroo report to our data science management team, and we have a strong, active data science community with guest lecturers, a robust technical review process, a career progression framework, and plenty of opportunities to learn new things.

As a Senior Machine Learning Engineer, you will play a crucial role in the development and implementation of cutting-edge artificial intelligence products. Your responsibilities will involve designing and constructing sophisticated machine learning models, as well as refining and updating existing systems. In order to thrive in this position, you must possess exceptional skills in statistics and programming, as well as a deep understanding of data science and software engineering principles.

The Team(s)

This is a role in our Care team. Care has two main spend categories: service costs and compensation costs, and this role will involve building an algorithmic strategy to optimise these two areas. The team already has some ideas in play, such as GenAI-enabled chatbots and text summarisations, and customer behaviour modelling and elasticity inference. You will prototype and then productionise algorithms in these areas.

You will report into a Machine Learning Manager. This is a hybrid role based in our London office in Cannon Street.

The Role

You will develop the algorithmic and machine-learning systems that power Deliveroo. You will work in a cross-functional team alongside engineers, data scientists and product managers to develop systems that make automated decisions at massive scale. Your team has independence and works at some of the most interesting problems at the intersection of riders, consumers, and restaurants. We evaluate the performance of all our decision-making machines through our world class experimentation platform.

You will build intelligent decision-making machines that may:

• Optimise our delivery network by making rider assignment decisions; predicting how long a leg of the delivery journey will take; or mitigating real-time delays.
• Work out how many riders we need in a particular place at a particular time.
• Optimise consumer and rider fees.
• Improve the consumer experience by showing the most relevant restaurants and dishes.
• Detect fraud and abuse from consumers, riders, and restaurants.
• Assist restaurants in optimising their presence on Deliveroo, for example by recommending that they improve their menus or photography, or add a popular dish.
• Create an ML platform to improve our ML and optimisation capabilities.

Requirements:

• 5+ years of experience applying algorithmic solutions to business problems
• You are someone who knows the fundamentals of machine learning and when they should be applied.
• You can translate a fuzzy business problem or objective into a well-thought-out algorithmic solution. You get satisfaction from seeing your algorithms shipped and driving measurable impact to the business.
• Experience with end-to-end model productionisation.
• Experience mentoring junior colleagues.
• A bias to simplicity, where you care most about achieving impact.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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