Strength in Trust 

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge 

The Senior Manager of IT Operations at OneTrust will blend strategic insight with deep technical expertise. This role involves setting objectives for the team, recruiting and overseeing highly skilled engineers, managing project priorities as well as participating directly in decisions pertaining to IT Infrastructure and Operations, defining requirements, and making certain that the team delivers outstanding results. This position represents a unique chance to shape, design, and improve fundamental technologies and methodologies to advance OneTrust's internal IT operations. 

Your Mission 

• Manage a global team of IT Operations Engineers based in APAC. 

• Collaborate with IT Management peers in the US, EMEA, and APAC to support our global user community and meet operational needs. This entails streamlining processes and enhancing existing frameworks for more efficient operations. 

• Lead and execute IT projects supporting internal IT improvements and broader business initiatives. 
• Implement innovative technologies using AI and automation to enhance end-user experience. 
• Assist with IT and Security M&A activities, especially around endpoint and O365 Management. 
• Work with Procurement to onboard new tools, help with contract renewals, and manage vendor relationships. 
• Drive execution of efficient Change and Incident Management practices. 

You Are 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

• Five (5) or more years of leadership experience, with at least two (2) in a Sr. Manager role managing an IT Operations team in a company of 2500 employees or more. 

• Deeply experienced with enterprise IT systems such as Microsoft 365, Microsoft Teams, Microsoft SharePoint, Cisco Meraki, or similar tools and systems. 

• Deeply knowledgeable of Windows and macOS operating systems and MDM solutions. 

• Recent experience leveraging AI bots and integrating with ITSM and IM tools to help automate routine IT requests and creating and managing employee self-service resources 

• A skilled communicator with good verbal and written interpersonal skills and the ability to clearly and effectively articulate ideas and the direction of projects 

• Able to manage multiple programs and projects with competing priorities against documented business goals. 

• Able to create team goals and roadmaps in line with company objectives  

• Highly organized and meticulous with excellent process management skills; project and goal oriented. 

• Systematic problem-solving approach coupled with a strong sense of ownership and drive. 

• Able to function in a rapidly changing environment. 

• Able to run major initiatives across locations with minimal oversight.  

Extra Awesome 

• Master's degree in Computer Science, Engineering, or related technical or business field. 

• Experience maturing IT in fast growing startups and experience with M&A activities.  

• Experience with creating and managing workflows in JIRA Service Desk or similar ITSM. 

Where we Work

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.  

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.  

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

• Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.  
• Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

*Scam Disclaimer* OneTrust is aware of a scam requesting interview availability and sending job offers from illegitimate email addresses. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.