See yourself at Twilio

Join the team as our next Senior Manager on Twilio’s product design team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Are you a visionary design leader ready to shape the future of our Core product and Special projects teams? As a Senior Product Design Manager Hybrid, you'll spearhead our Profiles and AI design initiatives, influencing product roadmap and fostering a culture of innovation within our talented team of designers. Additionally, you'll play a critical role in shaping operations and cross team collaboration to ensure our team consistently delivers top-quality solutions. This role is perfect for senior ICs who want to gain management experience or for managers who want to lean back into their design execution craft.

Responsibilities

In this role, you’ll:

• Leadership: Lead and inspire a team of 2 designers, providing guidance and mentorship to drive excellence in design execution and strategic thinking.
• Craft: Deliver engineer-ready customer centered designs in key strategic areas in partnership with your R&D teammates.
• Strategic Influence: Collaborate closely with product managers and stakeholders to shape product direction and ensure design aligns with overall business objectives.
• Empowerment: Cultivate an environment where creativity thrives, empowering your team to explore new ideas and approaches while providing the support and resources needed for success.
• Team Development: Foster professional growth and development among direct reports, coaching them to reach their full potential and achieve both individual and team goals.
• Operational Excellence: Shape and optimize design operations to streamline workflows, improve efficiency, and ensure consistency in deliverables, ultimately driving higher quality outcomes.
• Problem Solving: Identify and address challenges and roadblocks hindering design progress, finding innovative solutions to drive projects forward.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including engineering, marketing, and UX research, to deliver cohesive and impactful design solutions.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3-5 years of experience in design leadership roles (management or senior IC), with a proven track record of leading successful design teams in a matrixed organization
• Deep understanding of design principles, user-centered design methodologies, and industry best practices across product design
• Strong leadership and interpersonal skills, with the ability to inspire and motivate team members to achieve their best
• Proven experience collaborating cross-functionally in a fast-paced, dynamic environmentHigh level of empathy and emotional intelligence, with a genuine interest in understanding the needs and perspectives of team members
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

Location

This role will be remote, based in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $164,480.00 - $205,600.00.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $174,160.00 -  $217,700.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.