BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

The Senior Manager of Americas for our Service Account Management team in Professional Services Delivery is responsible for managing the team that delivers Business Critical Services (BCS) for Pure’s top accounts, in partnership with peers across the Americas regions.  Your mission will be to execute the PS strategy and enable Pure’s growth by delivering high-value data management solutions that drive our customer’s business outcomes.  You will do this by collaborating with the PS Director to set goals, define objectives and execute on deliverables while ensuring that customer satisfaction and financial targets are consistently met.

You will partner with customers, Customer Experience, Sales, Systems Engineering and Product teams to develop highly-scalable, resilient data management solutions that deliver the outcomes defined by our customers. You love thinking strategically about business problems, products, and technical challenges and thrive on connecting technology with measurable business value for customers.  You will implement and manage a customer lifecycle model through premium service delivery methodologies and motions to proactively drive customer engagement and value realization.

WHAT YOU WILL BE DOING

• Execute the strategy to scale the Americas BCS team for Pure’s top accounts in partnership with peers and Director-level leaders across PS and CX, aligning to Pure’s corporate goals and objectives.
• Scale a team to meet the needs of our customers and to support the growth of Pure, focused on a customer experience aligned to Enterprise industry best practices.
• Be a trusted advisor to customers, partners, your team, and all cross-functional partners within Pure.
• Drive and optimize team performance, engagement and productivity by empowering and developing each individual in it.
• Maximize customer outcomes with consistent, high-quality delivery of BCS offerings and motions across the portfolio.
• Forecast the demand for services in accordance with our supply of internal resources in order to inform a strategic roadmap or pivots.
• Provide subject matter expertise in collaboration with the Portfolio team for new service offerings and motions to meet the needs of our customers while enabling for future scaling.
• Attract and retain high-quality talent to meet current demands and cover future capabilities required to stay competitive.

WHAT YOU’LL NEED TO BRING TO THIS ROLE

• Strong leadership capabilities and experience in Professional Services with a demonstrated track record in maintaining, growing, and expanding a high-quality organization, in partnership with peer leaders across PS and CX.
• Familiarity of the services sales process and standard business acumen to drive profitable growth on a deal-by-deal basis in collaboration with services sales.
• Extensive experience in developing and leading teams, achieving Americas-wide goals with peer leaders for services-focused teams.
• Knowledgeable of the data storage industry and how to leverage this to hold team expectations on delivering an excellent customer experience for premium services.
• Working knowledge of customer expectations for Enterprise accounts.
• Experience in some or all of the technology pillars that enable customers to leverage Pure’s Modern Data Experience - Data Management/Protection/Migration, Analytics/AI/ML, Business Applications, and MultiCloud.
• Ability to build strong relationships with our customers and partners as well as internally within Pure.
• Drive initiatives to improve the customer and employee experience, leveraging change management best practices and methodologies to achieve long-term success as a team.
• Executive-level presence with ability to create and deliver messaging to customers, partners, and PS. Includes leveraging excellent oral and written communication skills, collaboration and influence skills, as well as the ability to gain consensus across multiple organizations across the team.
• 4+ years experience direct leadership of large, complex teams
• 10+ years of relevant experience.
• Must be located within the United States
• Bachelor’s Degree; Masters Degree preferred, or a combination of relevant education and experience.
• Able to travel (25%)

• The annual base salary range is: $117,000 - $251,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
• This role may be eligible for incentive pay and/or equity.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

#LI-RS #LI-Remote 

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.