We’re experiencing exciting levels of growth. We’re on a mission to feed more dogs and help them live healthier, happier lives. Delivering exceptional, seamless, personalised digital experiences for our customers is key to making that happen. That’s where you come in.

We’re looking for maternity cover for a Senior Product Designer to join our customer retention team. This team helps customers stay with us (or come back if they’ve taken a break) by using smart UX, data-driven insights, and best-in-class e-commerce practices.

At Butternut Box, Senior Product Designers are the voice of product design within  their squad. They carry out user research and reiterate based on findings to deliver high converting and retaining digital journeys that meet customer needs as well as commercial goals. In this role, you’ll join an autonomous, cross-functional Product team, working closely with Engineering, and Insight teams. You’ll also collaborate with Marketing, Brand, Proposition, Operations, and Customer Love to ensure we continue delivering a best-in-class experience.

• Craft seamless retention experiences – designing intuitive, personalised flows that encourage customers to stay, or return, and engage with Butternut Box.
• Own the end-to-end design process – from research and ideation, reiteration through to polished UI, ensuring a consistent and high-quality experience across multiple platforms.
• Make decisions based on real insights – leveraging user research, behavioural insights, and data to inform design decisions that solve real problems and meet commercial goals.
• Collaborate with an amazing team – evolving our design system, championing best practices, and making sure our digital products look and feel top-notch.
• Push the design bar higher – pushing the boundaries of UX/UI, evolving our design system, and championing best practices across the team.
• Iterate at speed – testing, learning, and refining in a fast-paced environment where your work makes a real impact.
• Help grow our design culture – mentoring, sharing knowledge, and always looking for ways to improve how we work together.

• Senior-level expertise in user centred product design from discovery to delivery.
• Strong creative skills with a keen eye for detail.
• Skilled in navigating ambiguity and defining clear design direction.
• Proven significant ecommerce experience
• Confident in leading design sprints and ideation workshops.
• Expert in Figma—including components, properties, auto-layout, and variables.
• Familiarity with principles of behavioural psychology to optimise user experiences.
• Data-driven, using research, testing, and A/B experiments.
• Balances user needs, business goals, and technical constraints.
• Excellent communicator, influencing at all levels.Passionate about learning, sharing knowledge, and collaboration.
• Loves dogs. Obviously. 🐶

🐶 A bit about us. 

At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. #LI-Hybrid

As a B-Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment.

Our goal is to help dogs live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave) hand-delivered the first Butternut Box, we now feed a lot of dogs across the UK - but we want to feed dogs everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us. 

 🙌 A bit about what we offer.

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service 
• 5 paid 'paws' days per year to support to learning and/or wellbeing
• £500 personal learning & development budget 
• Butternut Box employee discount 
• Enhanced parental leave
• Co-working office space. Flexible working hours and work from home options 
• Cycle to work scheme
• Pension with NEST
• Private Medical Insurance with Vitality
• Private Dental Insurance with Bupa
• Time off for fertility treatments and pregnancy loss
• Paid sabbaticals for squad members with 5 or more years at Butternut
• Discounted gym access through MyGymDiscounts
• Lots of office dogs (Ajax, Brio, Luna, Basil, Peggy, Pip, Rudi, Indi, Gnocco and many more….)

❗️A few things to note: 

• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance.
• We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.
• We are not looking for external agency support with this role.

#LI-Remote