📍London | 💰 £75,000-£90,000 (depending on experience) + Benefits | Fraud at Monzo

This is a 6 month fixed term contract with the expectation for it to be made into a permanent role. About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

What you'll be working on: 

• Your main responsibility is going to be crafting simple experience making sure that our customers have a safe experience while banking with Monzo
• The main aim is to make our financial crime experiences so easy, informative, and simple for customers while being extremely hard for bad actors
• Protecting customers against fraud has been a problem in banking since banking existed with no clear cut solution to stop it. So its a really interesting area to be working in.
• Work with an experimental approach while keeping a focus on strategy and vision

Your day-to-day:

• You’ll working alongside a Lead Product Designer for this collective. This includes driving the future vision of this area, making sure it compliments a cohesive overall Monzo experience, and delivering on incremental steps to help the team head in this direction.
• You’ll be embedded in a cross-functional product squad. You’ll be responsible for all design artefacts produced; from initial discovery and user journey mapping through to the execution of final UI design details.
• You’ll deeply understand the customers you’re designing for. Whether it’s joining user research sessions, learning from previous insights, reading data reports or running your own lightweight research and analysis, you’ll strive to understand the what, why and how of the problems you’re solving for to ensure we don’t just ship the thing right, but we ship the right thing.
• You'll have a good sense of how to prioritise, working in an ambiguous space where you are constantly experimenting to find the best solution. 
• You’ll collaborate regularly using strong communication, documentation and facilitation skills. You’ll work closely with PMs, Engineers, Data scientists, User researchers and writers to make sure your team isn’t just shipping great designs, but they are deeply involved throughout the design process.
• You’ll execute (and advocate for) polished, intuitive and accessible user experiences. You’re pragmatic and able to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk.
• You’ll help raise the bar for design at Monzo. We’re a small but mighty team where every designer plays a critical role in improving our community of practice—whether that’s through improving our craft skills to leading rituals to giving great feedback.

Our interview process involves 3 main stages: 

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on nataliehills@monzo.comWhat’s in it for you:

💰 £75,000-£90,000 (depending on experience) 

✈️ We can help you relocate to the UK 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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