Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Fastly is seeking a talented and experienced Enterprise Product Owner to join the Business Systems team. This Enterprise Product Owner role will be crucial in driving and managing the detailed solution design of end-to-end enterprise-level solutions that align with our business objectives.  You will work closely with key stakeholders to understand their requirements and translate them into a robust and scalable design. This role requires a strategic thinker with a deep understanding of business motions, strong technical acumen, and leadership to shape how our systems and processes work together.

What You'll Do:

• Collaborate with SMEs, senior leaders and business users/stakeholders to understand the organization's goals and ensure that project outcomes effectively meet strategic and tactical needs
• Analyze the current state and effectiveness across Enterprise processes and implement solutions to automate and improve efficiency through introducing newer and enhancing existing technology solutions
• Be responsible for understanding the entire Quote to Cash business motions and the impacted functions to recommend solutions to processes as our business scales
• Translate Business Requirements into Solution Design documents, socialize and gain formal approvals from stakeholders
• Write detailed test scripts and manage successful User Acceptance Testing
• Partner with developers and program managers to establish timelines and ensure delivery of projects and enhancement requests
• Identify time-consuming internal processes and assist in building reliable and scalable solutions to automate them
• Manage fast-changing priorities in a dynamic environment to deliver the most impactful solutions to business stakeholder
• Be an evangelist for a culture of enterprise-wide optimization. See the big picture

What We're Looking For: 

• Bachelor’s degree in business, management information systems, computer science, or related field
• 8+ years experience as a Business Systems Analyst or Product Owner within Business Systems; Sales, Marketing, Customer Support and/or Finance domains
• Experience with business analysis and business process improvement, preferably in a high-growth enterprise SaaS environment
• Be great at writing requirements, user stories, strong acceptance criterias, be able to clearly articulate strategies and work with the development teams to communicate and develop solutions
• Experience in process and system development in the following tools: Salesforce Platform, Salesforce CPQ and Netsuite
• Experience in various methodologies for planning and executing application development, enhancement or support
• Self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities
• Basic understanding of database and integration approaches
• Be able to write medium complexity SQL queries 

We’ll be super impressed if you have experience in any of these: 

• The following certifications: Scrum Master or PMP
• Marketo, Workato, Gong, Jira, Logisense, Outreach, Slack Apps

Work Hours:

• This position will require you to be available during core business hours. 

Work Locations & Travel Requirements:

This position is open to the following preferred office locations:

• San Francisco, CA

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

Salary:

The estimated salary range for this position is $133,200 to $166,500.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a non-accrual vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. 

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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