BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

As a Sr Project/Program Manager you will partner with Technical Services leadership and the larger Customer Experience organization to ensure Customer Success. Our goal is to deliver the best Support in the industry by continually innovating and improving on our delivery model and processes to consistently meet our customer’s business needs and expectations. This Project Management role will serve as a trusted advisor to the leadership team to help identify, prioritize and drive projects and initiatives that support our goals and strategy.

You will use your experience and understanding of the Technical Support delivery business to partner closely with senior support leadership on identifying continuous improvement opportunities while also helping to prioritize and drive actions to completion. You will oversee project delivery for a number of technical services focused projects and to ensure projects are delivered on time, within budget and to a high standard. You will have delivered projects with varying complexity from medium to large sized projects, within Technical Services organizations.

This role will be an integral part of Pure’s Technical Services team by understanding strategic priorities and helping to identify, prioritize and drive initiatives that deliver value back to Pure and our customers. You will work with cross-functional teams within CX(Customer Experience), Product Management, and Engineering to help scope, drive consistent communication and ultimately deliver on identified initiatives.

• Being a trusted advisor for senior leadership assisting in proactively identifying continuous improvement opportunities aligned with business priorities.
• Provide Operational support for QBRs, Monthly updates, Annual Planning, etc to stakeholders
• Working in a dynamic environment that will require management or tracking of multiple projects/initiatives concurrently while allocating and managing resources to ensure project success
• Provide project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes while identifying potential risks and developing mitigation strategies for on time deliveries
• Collaborate with multiple cross-functional teams to drive actions and resolutions
• Accomplish Pure’s mission by completing relevant duties as needed when requested by management
• You will be required to occasionally travel globally per this role as requirements dictate.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 8+ years’ experience in project/program management and operations in an external Customer-facing environment
• PRINCE2 or PMP certification. ITIL, AGILE & other certifications would be advantageous
• Excellent business writing and communication skills
• Strong presentation skills
• Collaborative self-starter
• Knowledgeable on the full project management lifecycle from proposal through to delivery
• Excellent organizational, analytical and negotiation skills
• Excellent problem solver; Ability to define problems, collect data, establish facts and draw valid conclusions
• Must be enthusiastic, proactive, action oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders
• Customer centric mindset with prior experience and knowledge of the storage or high-tech industry, understanding of the technology, and Support Delivery services.
• Experience in a Customer Satisfaction focused environment
• Lean Six Sigma training and experience is a plus.
• Bachelor's Degree or related subject area and/or equivalent work experience
• Professional Project Management certification
• You will be based in Raleigh, North Carolina.  As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

The annual base salary range is: $115,000.00 - $173,00.00.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

 #LI-HYBRID

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.