We are looking for a Senior Project Manager to report to a Program Manager. The Senior Project Manager works closely with Directors and Subject Matter Experts, designers, developers, and QA to ensure flawless project execution, efficient resource allocation, project financial sanity, and client satisfaction. He/She fosters and grows project management talent and helps to develop processes, documentation, standardization, and tools. He/She is interested, invested, and passionate about the industry, the clients we serve, and the work produced.

You will:

• Manage day-to-day activities in the Delivery Department to ensure projects meet organizational goals and requirements.
• Promote the Agile values and principles.
• Analyze the state of the Agile teams within the responsible projects to determine needs and opportunities for improvement of Agile practice.
• Support establishing effective Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting.
• Manage projects and resources in charge.
• Support leadership for PMs to manage all phases of the program to success, including initiation, planning, definition, design, development, testing, and deployment cycles.
• Drive weekly releases for vertical and/or horizontal; review and prioritization of work and resource planning.
• Coordinate with Development and QA teams and communicates with all impacted stakeholders.
• Collaborate with IT technical teams to ensure successful delivery of projects.
• Ensure all projects stay in scope and on schedule.
• Partner with our AP team to drive cohesion around the customer experience and partner retention.
• Support Agency Partnership Director and New Business Development team to engage and win prospective clients.
• Support discipline leadership and guidance to the Delivery Department team, setting standards and working to ensure the overall success of this group within the organization.
• Adhere to and advises on the company-wide operating metric targets with the Group Delivery Director.
• Responsible for ensuring its teams are developing and executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path, and risk assessment.
• Work with team leads and Program Manager to develop process and documentation standards for the team to follow with the end goal of top efficiency and quality.
• Work with Group Delivery Director to align appropriate team members against suitable assignments, considering business needs and individual Career Paths.
• Motivate people, works and leads in a team environment.
• Ensure effective communication and promotes a sense of participation and involvement.

You have:

• Advanced English knowledge (B2+ reading, writing, some conversational)
• Technical background
• 5+ years of experience managing various digital project types; site builds, eCommerce, marketing campaigns, microsites, Web applications, maintenance.
• A track record for successfully managing a discipline or large programs.
• Expert experience in project finance, pipeline planning, forecasting, road mapping, and leadership
• Resource management within the Solution Delivery team including balancing priorities, timelines, mix, and casting while understanding and supporting the objectives and motivations of every discipline.
• Proven ability to successfully manage multiple stakeholders.
• Proven ability to work on large-scale digital projects.
• Proven ability to develop and implement processes to ensure high-quality deliverables for the client.
• Proven acumen negotiation skills and proven ability to interact with Senior-level employees.
• Presents him/herself in a polished, professional way—a very high degree of personal professionalism.
• Bachelor's degree in management, business, or related field; many obtain master's degree or post -bachelor's certificate and professional credentials or equivalent strong experience as Project Manager in exact areas of expertise required for CM (Digital Agencies projects, Web development project, SCRUM/Agile Software projects).
• Experience working with web applications with teams of .net backend developers
• Proven experience in a Scrum Master role. PMP designation, SCRUM Master certification, Six Sigma. Project Management Methodologies, PMI Process Groups, AGILE Development, or Risk Management.
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
• Knowledge of collaboration and issue-tracking tools such as Box, Jira, Confluence.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible!  CM new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx