Senior Rider Operations Associate
Location: Kuwait (Hybrid Model)
We are seeking a talented individual to join our Rider Operations department, managing a team dedicated to supporting our growing Rider Fleet. This team is essential to ensuring our riders have everything they need to excel in their roles.
Key Responsibilities:
- Outbound Communications: Create, design, and write outbound communications to riders using channels such as email, push notifications, and our internal website.
- Intel Gathering and Reporting: Develop and manage rider intel gathering processes, including surveys and focus groups, to share insights on industry trends and rider pain points.
- Rider Engagement: Plan and execute creative rider engagement events while managing the Rider Engagement budget for Kuwait.
- Project Collaboration: Work with local and central teams to launch new projects.
- Seasonal Campaigns: Focus on seasonal campaigns, including sourcing partnerships and managing perks campaigns.
Requirements:
- Minimum of 3 years of relevant experience.
- Proficiency in design, CRM tools, and HTML.
- Experience working with diverse teams and partners from various backgrounds and nationalities.
- Fluency in English and Arabic is preferred.
- A driven and confident personality, able to maintain composure in challenging situations.
- Hands-on approach to work.
- Proficiency in Excel and Google Sheets, with an interest in learning data management.
What We Offer:
- A dynamic work environment with a supportive team.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
If you are passionate about supporting our Rider Fleet and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team and make a significant impact on our operations.
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