MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB is seeking a Salesforce Support Administrator for the CRM Support team who is a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. The Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify improvement areas. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be liaising with stakeholders at all levels, with the ability to communicate technical information in layman’s terms, clearly explaining design/logic options and their potential impact.

This role can be based out of our NYC office or US East Coast Remote. 

• Design, develop, test, document, and deploy high-quality technical solutions on the SFDC platform based on industry best practices to solve business needs
• Manage the process of implementing improvements and new functionality in the SFDC application
• Identify opportunities to utilize application best practices, provide scalability and performance 
• Work closely with program managers and business partners to understand and refine requirements, objectives, and processes to drive strategic solutions.
• Deliver support and solutions for break/fix issues
• Communicate and collaborate with other technical resources and customers in providing timely updates on status of deliverables, shedding light on technical issues, and obtaining buy-in on creative solutions
• Handle concurrent projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
• Implement App Exchange solutions
• Investigate integration issues and work closely with members in Operations, Development and Admin teams
• Research and development of new Salesforce.com prototypes and applications
• Research and keep current on Force.com technologies and communicate trends and future needs to leadership
• Perform maintenance and troubleshooting of applications
• Establish client relationships to build client trust and support
• Provide mentorship to more junior developers as well as administrators
• Work closely with globally distributed development team and lead project efforts with less supervision
• Ensure appropriate controls and documentation are followed to create an effective control environment
• Achieve monthly targets for key performance indicators (KPIs) like Customer Satisfaction (CSAT), Productivity, and Service Level Agreements (SLAs).

Minimum Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• 8+ Years of Techno-functional Salesforce Development Experience.
• 2+ years of JavaScript experience and/or Techno-functional Salesforce Lightning experience
• Understanding of systems architecture and ability to design scalable performance-driven solutions.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, process automation, reporting, etc.).
• Expert level knowledge and development experience in Visualforce, APEX programming, Force.com APIs, SOQLs, Governor Limits, Declarative Automation, Web Services and Lightning components development (Aura and LWC)
• Experience with CI/CD and deployment techniques in Salesforce
• Knowledge and experience with Agile and DevSecOps methodologies
• Experience in reengineering implementations as well as code refactoring and optimization to increase performance
• Proven analytical and problem-solving ability to grasp concepts quickly and deliver results against ambitious timelines
• Excellent communication skills to connect with team and stakeholders to handle a full application development cycle.
• Salesforce Basic and Advanced Certifications (Advanced Administrator certification, Advanced Developer or Platform II certification, Javascript Certified Developer, Application Architect / System Architect)

Nice to Have

• Salesforce Certifications
• Clear comprehension of Salesforce Cloud products (Sales Cloud, CPQ, Certinia, etc)
• Experience working with scripting languages and Web Architecture Principles
• Prior hands-on development experience, ability to read, write and debug code
• Previous experience working in a SCRUM or agile environment is a plus

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.