Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Appian is a NASDAQ-listed US software company headquartered in Tysons, Virginia, in the Washington, D.C. metro area. We have offices located in major cities such as London and Sydney, and now we are hiring for our office in Tokyo, Japan! 

Here at Appian, we’re passionate about automation, speed, and efficiency; and the CIO department is a great place to apply these values! From Information Security, Business Technology, to Solution Engineering, joining Appian will provide you with the opportunity to lead technical strategy, execution and communication for all applications to support Appian employees, customers, and partners across the world. Join us, as we work collaboratively to grow Appian across the world.

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform.  From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.

Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively? As a Senior Solution Engineer, you’re a technical “Jack/Jill of All Trades”; you love figuring out “how things work”, and you’ll be a resident expert on the inner workings of the Appian platform.

To be successful in this role, you need:

• Exceptional communication, customer service and presentation skills

• Excellent problem-solving skills and a talent for identifying creative solutions

• Experience and familiarity with JVMs

• In-depth operating system knowledge (e.g. Windows and/or Linux)

• Familiarity with database concepts (e.g., MySQL, Oracle, SQL Server)

• Strong foundation of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)

• Intermediate knowledge of IaaS (e.g. Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure) 

• Intermediate knowledge of Web and Application Servers (e.g. Tomcat Apache, IIS) 

• Programming/scripting knowledge (e.g. Java, JavaScript, BASH)

• Network troubleshooting knowledge (TCP/IP, Wireshark, VPN)

• Desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform

• Flexibility to provide after business hours support (rotation every 10 or so weeks)

• Keen to provide exceptional customer interaction (verbal/written) to our biggest customers

Some of the tools and resources we will equip you with include:

• We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our Affinity Groups are a great place to start connecting with peers from all across the globe

• Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education

Basic Qualifications:

• Bachelor's degree in any Engineering discipline, Computer Science, Information Technology, or related

• Minimum 5 years of experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience

• Required fluency in both English and Japanese

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.  

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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