Senior Asset Protection Specialist - SOC Operator

Rotating night shift 10pm-8am with every other weekend off

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Due to growth, HelloFresh is looking to add a Sr. Asset Protection Specialist to our team within our Special Operations Center! As an Asset Protection SOC Operator, you will join forces with the Site Asset Protection Managers across the company to head up workplace safety & security initiatives for our entire US operations! You will be on the front lines of monitoring, directing, and assisting daily operations, and immerse yourself in the trenches to promote HelloFresh’s vision, inspire change, raising the bar on are safety & security performance!

You will…

• Monitor cameras and alarms across multiple locations and provide feedback to frontline management teams.
• Manage access control, video management, emergency altering, and other safety and security systems around the network.
• Respond to and resolve emergency escalations by managing the emergency action plan, and other safety and security standards.
• Identify In progress incidents leveraging technology, reporting and surveillance tactics.
• Identify, escalate field escalations to the special operations center at the direction of AP leadership
• Respond to incidents and submit appropriate documentation for all incidents following AP policy and procedures.
• Provide service and a working experience that meets the needs of the team members and management teams
• Demonstrate a culture of ethical conduct, safety, and compliance
• Work with integrity and professionalism in a customer service environment
• Manage site teams during incidents and provide escalation support to senior leaders
• Use continuous improvement principles to identify ways to improve our processes and results
• Effectively listen, build rapport and communicate at all levels; are confident sharing ideas and trends

• Recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
• Identify the system component that is causing the error, as well as the options available for resolving it and completing the task.

Preferred requirements:

• Associate degree or equivalent in criminal justice or similar field
• Must be at least 21 years of age or older
• 2-3 years of command center (911 Center) experience, Asset Protection /Loss Prevention field experience
• Welcoming and helpful attitude toward visitors and other team members
• Ability to learn and adapt to current technology needs
• Effective communication skills
• Work both independently and working in teams
• Proficiency in Google apps (Gmail, drive, sheets, etc.)

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.