ROLE DESCRIPTION: 

We’re looking for a Senior Staff UX/UI Designer to oversee the design and delivery of thoughtful user experiences that truly empower our customers on social. You’ll be leading complex, large-scale and high impact UX/UI initiatives, helping to design and execute a shared product vision and strategy and leading cross-functional teams to execute and solve UX/UI challenges. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Atlanta office, you will report directly to the VP, Digital Experience. 

WHAT YOU’LL DO: 

• Lead design thinking initiatives through competitive analysis and relevant user research activities. Leverage insights to promote and influence strategic design-making at Hootsuite
• Develop, maintain, and extend a deep understanding of Hootsuite's holistic product, business objectives, customers, and competition
• Act as a thought leader and advisor to the Product Leadership Team in identifying key priorities and driving the strategic vision across the Product team and Hootsuite
• Provide mentorship and design leadership to the design and development team, ensuring business strategy and objectives are clearly socialized and communicated to the team
• Influence and improve design quality across the organization through identifying opportunities, defining and prioritizing UX/UI problems, and aligning the necessary resources in order to execute and solve
• Lead end to end complex, cross-functional UX and UI architecture projects, across various ecosystems or platforms. Act as a catalyst for design innovation, advise on best practices and methodologies, and ensure senior and executive leadership are informed of progress
• Provide strategic oversight of storytelling through guiding and advising on concept design and solutions that enhance the user experience. Build and maintain cross-functional and leadership alignment through the storytelling process
• Perform other related duties as required

WHAT YOU’LL NEED: 

• Senior Professional and specialised level experience as an influential UX and UI team member, deconstructing complex design challenges and transforming them into simple, intuitive solutions
• Expert-level capability using industry-standard UX and UI design platforms. Ability to seek out, validate, and adopt new tooling that improves design outcomes
• Ability to expertly conduct a wide range of appropriate UX/UI design activities, identify opportunities and create clarity out of ambiguity. Consistently relied upon to tackle very complex problems that heavily impact multiple portfolio areas
• Deep expertise designing for Enterprise and B2B SaaS products using agile and iterative design processes
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action 
• Accountability: holds self and others accountable to meet commitments
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs 
• Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships 
• Courage: steps up to address difficult issues, saying what needs to be said
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up 
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions 

WHO YOU ARE: 

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
• Curious. You are always learning and seeking ways to make things better
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-EM2