Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Harley-Davidson, Mercedes, Ford, Renault and Nissan.

Senior Technical Support Engineer is responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by Syncron. The everyday routine includes handling customer cases reported and managed through the case management tool and providing pro-active supervision for the Syncron applications. The nature of the customer cases can be very broad, from a simple application functionality question to a complex technical or business inquiry requiring thorough understanding of both the application logic and the customer business to resolve it.

• Providing Technical and Business Support to our customers
• Configuring Syncron’s products to fulfil customer’s needs
• Gathering, analyzing, and documenting customer requirements
• Identifying and reporting enhancement ideas and bugs and channel feedback from the customers
• Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool
• Providing fault isolation and root cause analysis for technical issues
• Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps
• Providing configurations, troubleshooting, and best practices to customers
• Ensuring that SLAs are strictly adhered to

• Excellent English skills, both verbal and written
• Strong troubleshooting and problem-solving skills
• Minimum 5 years of experience in IT industry
• Advanced SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge
• Experience with version control systems (Git)
• Bachelor’s degree in Computer Science or another equivalent field

• Basic knowledge of Java Enterprise Edition solutions or other objective programming language
• Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications

• Remote recruitment, hiring and onboarding process.
• Flexible working model: fully remote/hybrid/ work from Warsaw office that is centrally located (Plac Grzybowski) - depending on your plans.
• Environment facilitating professional growth.
• Respectful and friendly work environment.
• Scandinavian style and company culture with work-life balance and true care for your wellbeing.
• Free English & Swedish classes.
• Fringe benefits (private medical care, multisport card, life insurance).
• Employee referral program - a bonus of 1500 EUR if the referral gets hired.
• We do respect one another, and we do enjoy working together – we play pool and board games (mostly online these days), organize charity activities - to name just a few

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

#LI-SYNCRON#LI-Remote#LI-Hybrid

#Mid-Snr