About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Israel, Petah TikvaHybridFull-time

We are looking for a talented Senior Technology Project Manager to join our Support Systems Engineering Team within the IT Operations group. In this strategic role, you will be at the forefront of the Operational transformation for Customer Journey, driving the implementation of Technical solution, such as Agentic AI and overseeing our global transition to a unified Omnichannel platform.

The ideal candidate will be a dynamic leader with excellent communication skills, a high level of technical understanding, and a passion for delivering secure, scalable, and high-performance solutions that support company goals.

What you'll do:

• Technical & AI Strategy Execution: Lead and manage operational technical & AI projects from discovery through implementation, partnering with business owners to define the projects’ requirements and scope.
• Omnichannel Migration: Manage the complex transition from legacy systems to a modern Omnichannel platform, ensuring zero disruption to service during the migration.
• Cross-Functional Leadership: Collaborate with Product, Engineering, Data, and Operations teams to align technical capabilities with business goals.
• Communitcate project milestones, risks, and ROI to senior leadership and global department heads.
• Performance Monitoring: Define KPIs and measurments (e.g., AI deflection rates, sentiment analysis, resolution time) and monitor the impact of the Omnichannel integration on CX metrics.

Who you are:

• At least 4 years of experience leading complex technical projects within an Enterprise-grade environment. 
• Deep technical understanding of integration solutions and practical familiarity with REST API. 
• Proven ability to translate high-level business requirements into actionable, high-performance technical solutions.
• Strong experience working with Agile/Scrum methodologies and leading relevant ceremonies to drive on-time execution. 
• Detail-oriented approach with the willingness to deep-dive into technical solutions and perform comprehensive risk assessments. 
• Strong leadership skills with the capability to motivate stakeholders and articulate ideas clearly to both technical and non-technical audiences. 
• Proven ability to lead and motivate cross‑functional teams.
• A proactive, "can-do" attitude with a passion for delivering results in a fast-paced organization. 
• Excellent written and verbal communication skills in both English and Hebrew.  

Advantage:

• AI & Innovation: Hands-on experience leading AI-related project lifecycles, specifically focusing on Agentic AI or Generative AI.
• Omnichannel Expertise: Experience managing migrations to modern Omnichannel platforms (e.g., Nice CX1, Salesforce, Oracle, Zendesk, or Genesys).

#LI-AG2

The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Continuously improve Always striving for a higher standard than our last. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.