LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better results.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. This means spotting opportunities, solving ambiguities and seeking solutions to challenges that make things better.

Overview:

About the team

You'll join a global service desk team that is responsible for deskside support for the entire global organization. Our team members are dispersed across the entire globe and this will be a remote position (occasional project-related travel will be expected). 

You’ll join the IT Help Desk Organization. The team is embedded within a larger Global Technologies Organization that builds internal automation products, managing off-the-shelf tool deployments, and IT-related engineering efforts. Within the IT Help Desk organization, you’ll be engaged with your sister teams to accomplish larger level goals.

You will report to the IT Manager - Service Desk

• Consult on automation and self-service solutions for the entire LivePerson organization. 
• Primary contact for technical support issues related to networking, desktop, hardware, and software.
• Set up and technologically orienting new users based in our offices.
• Provide weekly status reports for major projects, individual tasks, and contribute to team meetings.
• Experience working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace, 
• Help with the planning and implementation for the build-out of new office space and future infrastructural improvements.
• Be an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and educating junior people. 
• Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools.

• 2-4 years of IT Specialist experience
• Strong knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, Citrix, and Intune
• Good experience with Enterprise Security Protocols
• Experience working in AWS cloud environments
• Excellent ability to differentiate between user intent vs. user requests.
• Diligent documentation of work, solutions, and knowledge articles to proliferate knowledge across a geographically dispersed team.  
• Experience working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace, 
• Experience with working with Windows and Mac ecosystems (primarily Mac)
• Knowledge of networking such as patching ports, VPN, DHCP, DNS, and TCP/IP.
• Convey technical procedures and train non-technical users, including Microsoft Office, Google Workspace, Windows, Mac.
• Experience with troubleshooting technical issues

The salary range for this role will be between $70,000 to $85,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.
• #LI-Remote

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.