Title: Service Improvement and Transition Manager

Location: North West (Greater Manchester Area)Division: Service Improvement and TransitionReports to: Head of Service Improvement and Transition

•    Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?•    Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?•    Do you want to have the opportunity to define the scope and implement the Bring into Service “BIS” process?

If so, we would love to hear from you!

ABOUT USAgilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.  OUR VALUES Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.Innovation: we bring together the right technologies and services to design solutions that work.Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

Key responsibilitiesThe Service Improvement and Transition Manager is a vital role within Agilisys and this role will ensure that project changes are implemented with minimal disruption to service customers and BAU support.

Specific dutiesDepending on the project, you will need to be comfortable doing the following:•    Ensuring each project engagement has a fit for purpose BIS plan  •    Reviewing & approving solution designs for support considerations •    Creating service definition documents that contain clear and unambiguous information on how the product is supported, when and and by whom.  •    Co-ordinating knowledge transfer sessions between project and support teams  •    Estimating and measuring support impact of new project delivery on support teams •    Maintain the Service catalog •    Actively participate in Service Improvement and Transition practice for Agilisys and clients •    Manage the Continual Service improvement meetings and plan, iterating and improving how we record and complete CSI tasks •    Promote a Continual Service improvement mindset   •    Share and adopt good practice in service transition and improvement across the Agilisys organisation. •    Identify, implement and complete Service improvement initiatives. 

OpportunityThis role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. This role requires a strong understanding of ITIL service management, change management, and project management. 

ABOUT YOUThe ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The Ideal Candidate•    ITIL Foundation  •    Experience of project management skills and techniques  •    Understanding of IT Support & Operations, technology, processes challenges and opportunities  •    Teamwork, co-operation, flexibility and a willingness to challenge.  •    Excellent communication, interpersonal, and stakeholder management skills. 

WHAT WE CAN OFFER YOU:This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include:

•    Enhanced Pension Scheme•    Health Insurance•    Life Assurance•    Access to exclusive discounts and offers through the company’s “Perks at Work” scheme•    25 days annual leave (with the option to buy more)

 PROCESS

Simply submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for.

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. 

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.