BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Overview

The ServiceNow Architect plays a pivotal role in the design, development, and optimization of the ServiceNow platform and products within the organization. This position combines deep technical expertise with strategic thinking to align the ServiceNow platform and products with business objectives, ensuring optimal performance, scalability, and user satisfaction.

What You’ll Do

• Provide design leadership: responsible for the architecture, design, development and implementation/enhancements on the ServiceNow platform and cross-platform integration solutions
• Work closely with business analysts, technical leads, platform owner and process owners to finalize designs for ServiceNow modules including: ITSM, SPM (fka ITBM), ITOM, ITAM, CMDB, HRSD, WSD, LSD, CSM,  FSM, SecOps, IRM, and Automation Engine
• Ensures platform alignment with the business strategy
• Provides consultative technical leadership to the development team
• Owns and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Resolves technical escalations, including responding to defects
• Assists in migrating configuration across instances
• Deliver practical designs, leveraging out-of-box features as much as possible
• Accountable for final review and approval of cross-platform functional workflows, UI and scripted business rules, reports and other ServiceNow automated solutions against requirements provided
• Accountable for regular design reviews, ensuring proper technical design, coding, conformance to standards and best practices established, including performance, security, reliability, scalability, extensibility and quality standards.
• Lead development efforts on the ServiceNow platform and modules.
• Identify trends, prioritize root cause analyses queues, finalize preventive actions and collaborate with the other delivery teams to prioritize development. effort for periodic releases.
• Recognize improvement opportunities and deliver them with automation.
• Conduct regular reviews with stakeholders to develop, enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis.
• Influence and positively impact productivity, efficiency, and customer(employee) satisfaction levels and enhance organization’s reputation amongst stakeholders.

Requirements

• Must have 2+ year of proven track record as a ServiceNow Architect
• Must have 5+ years of proven track record as a ServiceNow Developer with a deep understanding of ServiceNow development best practices and trends.
• Must have strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform, products and possess advanced ServiceNow knowledge and skill. 
• Must have hands-on implementation experience of ServiceNow ITSM, SPM (fka ITBM), ITOM, ITAM, SecOps, WSD, LSD, IRM, CSM,  FSM, SecOps, and Automation Engine
• Must be familiar with ITIL and ITSM support processes and terminology.  
• Must have hands-on experience with ServiceNow coding, code promotion, migrations: ACL, Assignment/Business Rule, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc.
• Strong analytical, problem solving, interpersonal and communication skills required.
• Ability to collaborate with cross-functional teams across the organization.
• Learn quickly and draw meaningful conclusions from independent research.
• Manage multiple simultaneous priorities and deliverables.
• Understand and analyze business and IT requirements and provide appropriate solutions.
• BS degree in Information Systems, Computer Science or equivalent experience. (Graduate degree in Computer Science or a related field, or MBA a plus.)  

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.