Site Reliability Engineer (m/f/d)
Role Responsibilities: What you will do
- Investigate and troubleshoot incidents reported by technical support
- Analyze system behaviour and logs to identify root causes
- Collaborate with development teams to implement long-term fixes
- Document recurring issues, troubleshooting procedures, and develop playbooks (including FTAs and FMEAs)
- Propose tools, monitoring improvements, or data signals to detect or predict issues early and support proactive action
- Drive knowledge sharing across teams and contribute to knowledge articles to improve first-level incident response
- Optimize operational processes and automations using scripting languages and tools to improve product reliability and customer satisfaction
- Coordinate incident triage and prioritization, ensuring critical issues are addressed quickly and routed to the appropriate teams
- Act as the technical point of coordination during complex incidents, helping drive investigation and resolution across multiple teams
- Evaluate incoming issues and change requests, pushing back or redirecting when necessary to ensure engineering efforts focus on high-impact problems
- Bachelor’s degree in Computer Science, Software Engineering, Robotics Software Engineering or related field
- 3+ years of experience in engineering-focused support or reliability roles, preferably in software or robotics systems
- Strong troubleshooting and problem-solving skills
- Ability to reason about complex distributed robotic systems and trace issues across multiple components
- Experience with Docker
- Familiarity with incident management practices (incident triage, root cause analysis, post-mortems)
- Strong prioritization and decision-making skills in fast-moving operational environments
- Ability to coordinate investigations across multiple stakeholders and drive issues toward resolution
- Comfortable leading technical discussions with both internal teams and external customers
- Comfortable working asynchronously in distributed teams with flexible hours
- Preferably, you already have experience with scripting languages such as Python or Bash, and have worked with robotics systems or autonomous platforms
- Excellent written and spoken English skills
- At idealworks, you will find an international working environment and become part of an experienced, open team where mutual trust counts. You will feel at home from the very first second!
- Experience a first-hand start-up feeling and flat hierarchies with varied and responsible tasks that you work on independently.
- Look forward to hybrid working model with 30 vacation days per year and various opportunities to balance your free time, family and job.
- For your commitment to helping us achieve our mission, you will not only be rewarded with appreciation, but also with above-average pay including a bonus scheme and an annual personal development budget.
- We offer exciting corporate benefits, an attractive company pension scheme and regular team events.
- Our modern office is easily accessible by public transport, bike and car and offers numerous catering options for relaxed lunch breaks with your team.
- Driven by our unique corporate culture, the five values "passion for results", "wellbeing", "personal growth", "trust" and "being and acting as one team" determine our daily actions and cooperation.