LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

In this role, you will be working across many internal teams, external partners, and large customers to deliver AI-based agent matching and routing solutions. This is an entirely new capability to the LivePerson platform and includes a mix of modernizing legacy systems and building entirely new features from the ground up.

You will report to the Senior Manager SDE.

You will:

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance. 

• Design, build, and deploy Java-based enterprise-level solutions. 

• Design REST-based API for backend services. 

• Build new and innovative features from initial concept to release. Maintain and support existing applications and services with uptime on par with industry-standard. 

• Utilize monitoring tools and logging services to debug and analyze production issues.

• Evaluate open source tools and frameworks and make recommendations of usage when applicable. Development of technical specifications and documentation. 

• Coordinate with the data science team to design, build and deploy a machine learning pipeline.

You have:

• 5+ years experience as a strong Java, Python or NodeJS backend systems developer.

• 5+ years experience with complex systems designs with large-scale traffic.

• 5+ years of experience in enterprise systems integration.

• Ability to effectively communicate designs via flowcharts, sequence diagrams, and similar.

• Strong computer science fundamentals, including data structures and algorithms.

• Experience working with data at scale, including Kafka and NoSQL databases.

• Demonstrated ability to self-learn and grow.

Nice to haves:

• 5+ years of experience with Java or Python backend applications.

• 3+ years of experience with cloud-based systems (AWS, GCP, or Azure).

• Experience with database fundamentals (SQL, indexing, etc.).

• Experience with multi-cloud security.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.