LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

Overview:

You will be working as Software Development Manager for LivePerson’s Voice Team to deliver Voice Automations and Voice applications with/without Large Language Models for our brands to resolve common customer interactions and issues. You will have a track record of leading successful software engineering teams

In this role you will:

• Lead a team of software development engineers
• Designing and developing high-volume, low-latency, enterprise scale applications for mission-critical systems and delivering high-availability and performance
• Design complex high performance backend services using Java
• Design complex solution for Voice based applications
• Development of technical specifications and documentation
• Debug production issues and help maintain existing code
• Participate in on-call rotations

You should be an expert in:

• Previous experience in leading software engineering teams following agile methods as tech lead or manager. (Minimum 1 year) 
• Strong programming skills in Java (6 years) 
• Experience integrating with third-party APIs (1 years)
• Experience debugging/testing distributed microservice applications (2 years) 
• Knowledgeable of technologies such as Kafka, Redis and NoSql (1 year) 
• Experience building RESTful microservices (1 years) 
• Experience with Git (2 years) 
• Experience building voice applications is a plus
• Experience in Kubernetes is a plus
• Experience in GCP is a plus
• Knowledge about large language models is a plus

Minimum Qualifications:

• Bachelor's degree in Computer Science or a related field
• 8+ years of experience building successful large scale production software systems

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.