LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

Reporting to the Senior Manager, Conversational AI Engineering, you will own and manage all the technical aspects of a customer's program. As the Solution Engineer, you are the trusted advisor on all technical solutions and LivePerson product capabilities. You will bring technical design, analysis, development and consulting to enterprise clients.

Onboarding & Delivery

• Design- develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.
• Deployment – set up, develop, configure and test all technical assets according to the scope and timelines of the customer's project plan and program requirements. Responsible for LE Tag and taglet code development.
• Development -- work with LivePerson product and R&D groups to create feature extensions for our brands.
• Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer's account.
• Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities, acting as an SME on all LivePerson technical solutions and offerings.

Technical Program and Performance Management

• Technical Consulting– trusted advisor providing guidance and support on how to apply LivePerson technical solutions to meet business needs.
• Technical Solution Management - Management of customer technical assets, such as APIs, integrations, widgets, and code. Continuous expansion and introduction of new technical solutions to drive usage, adoption and value for customer needs leveraging the set of LivePerson product capabilities.
• Customer Satisfaction - Maintain a high level of customer response and satisfaction based on both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and LivePerson at all times.
• Strategic Initiatives – Supports and drives activities that transform business through technical & solutions leadership against key strategic initiatives.
• Delivering Best practices – continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through the use of technical solutions.

• BS or BA degree, MBA preferred, or equivalent experience.
• 3+ years managing the SAAS software solutions within Enterprise client organizations.

• Health: Medical, Dental and EAP.
• Time away: 28 days holiday + up to 5 Care Days.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Family: Paid Parental Leave, maternity support.
• Development: Native AI learning.
• Additional: Group life insurance, exclusive perks and discounts and more.
• #LI-Remote

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.