LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you!  LivePerson is currently seeking a customer focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The SE is a key and pivotal role within our Strategic Accounts.  The SE both owns and manages all the Technical aspects of a customer's program.  They are the trusted advisor on all Technical solutions and LivePerson product capabilities.  They will bring technical design, analysis, development and consulting to enterprise clients.  The key areas of responsibility for this role are as follows:

You will: 

Onboarding & delivery

Key Areas of responsibility:

• Design  - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.   
• Deployment – setup, develop, configure and test all technical assets according the the scope and timelines of the customers project plan and program requirements.  Responsible for LE Tag and taglet code development.
• Development  – work with LivePerson Product and R&D groups to create feature extensions for our brands.
• Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account. 
• Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.

Technical Program & Performance management

Key Areas of responsibility:

• Technical Consulting – trusted advisor providing guidance and support on how to apply LivePerson technical solutions to meet business needs.
• Technical Solution Management - Management of customer technical assets, such as APIs, integrations, widgets and code. Continuous expansion and introduction of new technical solutions to drive usage, adoption and value for customer needs leveraging the set of LivePerson product capabilities.  
• Customer Satisfaction - Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and LivePerson at all times.
• Strategic Initiatives – Supports and drives activities that transform business through technical & solutions leadership against key strategic initiatives. 
• Delivering Best practices – continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through use of technical solutions.

You have:

• BS or BA degree, MBA preferred, or equivalent experience.
• 3+ years managing the SAAS software solutions within Enterprise client organizations.
• Technical familiarity with HTML/CSS, JavaScript (Node js), and REST API Endpoints.
• Experience with Mobile App Development, IVR, CRM, and API Integrations is preferred.

Benefits: 

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: tuition reimbursement, native AI learning.
• Additional: Exclusive perks and discounts.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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