Sr. Customer Success Manager
As a Sr. Customer Success Manager, you will be responsible for building and maintaining relationships with Collibra customers. You’ll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our tool. You will have an integral position within Collibra, working closely with Sales, Support, Product Management and Customer Success to ensure our customer’s success - ultimately securing the renewal and driving growth.
Sr. Customer Success Managers at Collibra are responsible for- Collaborating with our customers to build and execute customer success plans, educating customers on Collibra best practices, driving adoption and growth
- Identifying critical needs of our customers and mapping appropriate resources cross-functionally including: product management, education, support, professional services, coaching, and partners
- Leading business reviews with customers and driving executive engagement to gain sponsorship for Collibra
- Participating on internal projects to improve and scale the customer success function within Collibra
- Partnering closely with the Sales team and other internal stakeholders to provide input into account planning and drive growth
- Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations
- 5-7 years of experience managing large enterprise SaaS accounts
- Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell
- Supported a high volume of accounts and have identified gaps and improved adoption
- Experience carrying and achieving quota
- Worked in a non-traditional office environment with virtual teams and remote work
- A bachelor’s degree or equivalent related working experience is required
- Flexible and nimble with the ability to embrace and leverage change
- Curious and positive with a passion to learn, innovate, and improve
- Able to communicate complex concepts effectively to diverse stakeholders
- Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions
- Able to positively influence internal and external stakeholders through strong interpersonal skills
- Able to articulate the importance and value of Collibra to Business and IT executives
- Willing to travel up to 25%
- Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs and be certified to pitch Collibra
- Within your 3rd month, you will be fully ramped, have begun account planning, been introduced to all of your customers and begin introducing adoption plans with your customer
- Within your 6th month, you will have executed adoption plans with your top customers, begun delivering business reviews and identified opportunities for adoption and growth within all of your accounts
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our {Be}well benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.
Professional Development
Collibrians are ambitious and inventive, and we want to develop our skills individually and as a team. You’ll have access to LinkedIn Learning and other development opportunities, as well as other rewards and recognition programs to help grow your career.
Health Coverage
We strive to remain locally competitive and globally equitable. This means comprehensive offerings including medical, dental, vision, and mental health benefits for you and your family.
Paid Time Off and Flexibility
We offer global leave policies for a variety of personal and family circumstances, company-wide wellness days off throughout the year, meeting-free Wednesdays, and a flexible culture to help balance your work and your life.
Diversity, Equity, and Inclusion
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
Learn more about Collibra’s benefits.
At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
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