Since 2011, General Assembly (GA) has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, marketing, and more, both online and at campuses across multiple countries. Our global professional community boasts more than 95,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

The Custom Learning Design Manager will be responsible for executing custom program design and development, with expertise in software development and/or data analytics. This includes curriculum design, development, and contextualization of content for client-directed curricula. In this role, the manager will provide consultative product expertise to the sales process, direct design efforts post-sale, and own design for high-priority clients. This will be a “working manager” role that may progressively begin to manage full-time, contract, and temporary resources but will maintain their own portfolio of client projects that they directly execute. 

Ideal candidate will be located in the U.S. or in the U.K.; however, this role has flexibility to be 100% remote.

Key Responsibilities: 

Sales Engineering & Discovery

• Support Account Directors throughout the sales funnel (e.g., working sessions, proposal development, pitch meetings) by establishing consultative, advisory relationships with client stakeholders.
• Lead need-analysis sessions with clients to scope and uncover organizational training needs or define learning objectives within identified areas of interest.
• Make product recommendations to achieve the client’s objectives, or advise on conditions and constraints for when GA is not well suited to deliver.

Design & Development

• Own full design process for complex or high-priority engagements.
• Guide team members onto client projects post-sale to share context and next steps/resources for content build.
• Oversee learning outcomes of programs developed by pod/team members. Evaluate program success.

Team Management

• As the team grows, manage and coach a small team/pod of team members and oversee quality of client interactions and deliverables.
• Own the development and optimization of design process and team operations.
• Help hire and onboard new designers to GA’s processes and best practices.

Productization

• Partner with Product colleagues for disciplines to maintain, create, or expand new products for GA portfolio, and explore new opportunities in the market.
• Participate in workshop standardization initiative through collaboration with GA Product and Sales teams.

Qualifications:

• 5 to 7 years of leading and developing curricula for technology training programs, specifically software engineering, data analytics, and generative AI or other related disciplines.
• 3 to 5 years leadership or supervisory experience
• 1-2 years of experience designing technical courses 
• Bachelor’s Degree in a technical or related field; Master’s degree in Education, Instructional Design Systems (LSD), or other related fields preferred
• Experience working with rapid development models, including standardized, repeatable practices delivered within tight timelines
• Experience interfacing with and presenting to clients, including executives, functional leaders, subject matters experts, L&D leaders, and constituents
• Willingness to flex your schedule to join meetings in different timezones, particularly in the United States and Europe, Middle East, and Asia
• Previous experience in successfully managing high functioning client-centered instructional design teams

The anticipated annualized salary range for this position in the US market is $119,000 and $177,500. Salary will be determined based on experience, education, geographic location, and other factors.  If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission. US benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.

The salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email talent@generalassemb.ly for country specific pay range details and benefits offered.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.