See yourself at Twilio

Join the team as our next Staff Fullstack Software Engineer, Special Projects Group 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to help launch a new LLM powered application from prototype to production.

This new product will leverage the power of Twilio CustomerAI to create a new developer platform that allows builders to rapidly build personalized interactions for all customers.

As a founding member of this team, the challenges will be great and the path will not always be clear.  We are seeking a staff fullstack software engineer to help ensure we are making the right trade offs on our path to product market fit while laying a strong foundation for our future success.  The right candidate is always willing to roll up their sleeves to get the job done and is excited to dive into any challenge we throw their way.

Responsibilities

In this role, you’ll:

• Identify our application development strategy and select our approach.
• Build our control plane foundation from the ground up, leveraging lessons learned and accelerators from other teams.
• Work closely with customers and our prototyping team, enabling us to quickly test new ideas while continuously delivering value and a stable experience to our customers
• Collaborate with subject matter experts, fellow developers, and internal stakeholders to turn business goals into achievable technical roadmaps
• Drive operational excellence, maintaining robust uptime and enabling continuous delivery
• Mentor engineers on the team, leading projects, sharing domain knowledge, and positively influencing their careers

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience writing production-grade code in a modern programming language (language agnostic)
• 4+ years experience building UI products using frontend frameworks
• Significant experience crafting APIs, you understand that a good API contract is a critical part of a good customer experience
• Experience with JavaScript, Node.js, TypeScript, React (or similar frameworks), and CSS
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring
• Demonstrated commitment to seeking diverse viewpoints and acting with intention to create an inclusive team environment
• Excellent written and verbal communication skills.  Your knowledge is only as good as your ability to share it!  
• Schedule: Ability to work non-standard, on-call rotation weekend and holiday hours, shared evenly with all engineers on the team. We believe that we are responsible for the code we write and how it runs in production

Desired:

• Experience with prompt engineering and building application experiences with LLMs
• Strong understanding of UX patterns and are passionate about building intuitive UIs that customers will love
• Experience managing AWS infrastructure
• Familiar with CI/CD pipelines and test automation for Node.js applications 

Location

This role will be remote and based in the U.S.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $160,000-$200,000.  
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $169,520.00- $211,900.00
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.