S'more about the team

As a Staff UX Writer on our team at HelloFresh, you’ll be instrumental in creating customer-centered experiences that convert prospects into loyal customers. You’ll work closely with cross-functional teams—Product, Design, Engineering, and Data—to drive initiatives within the activation and conversion funnels. This role combines strategic thinking with hands-on content creation, giving you the chance to shape the future of customer acquisition.

Lettuce share what this role will be responsible for

• Enhance conversion experiences: Craft intuitive, seamless copy that communicates HelloFresh’s value, helping customers feel confident and informed.
• Lead experimentation and insights: Collaborate on A/B testing and use data insights to refine and personalize content across the customer journey.
• Champion UX writing standards: Ensure consistent, engaging communication by championing HelloFresh’s tone of voice and style guidelines across touchpoints.
• Define content strategy and systems: Develop content frameworks, modular systems, and service levels to support diverse product needs, balancing speed with quality.
• Collaborate for customer-centric outcomes: Partner with UX Research, Product, and Engineering to validate copy and turn insights into actionable content strategies.
• Support multi-brand communication: Tailor content for HelloFresh’s different brands, ensuring messages resonate with distinct audiences and drive conversions.

Sound a-peeling? Here's what we're looking for

• 7+ years of experience in UX writing, content design, or a related field, ideally focused on conversion or growth content
• A strong portfolio showcasing user-centric content for digital products; experience in e-commerce or subscription models is a plus
• Proven ability to lead and innovate in content strategy and content systems for scalable impact
• Excellent communication skills and attention to detail, with an eye for upholding brand standards
• Experience in experimentation, A/B testing, and iterative design processes to optimize the user experience
• Fluency in English, along with proficiency in design tools like Figma and familiarity with agile environments.

Let’s cut to the cheese, this is why you'll love it here

• Box discount - 75% discount on weekly HelloFresh and Chefs Plate meal kits
• Hybrid work model - flexible arrangement offering 50% remote work (learn more below!)
• Trust & support - own your work and push your ideas from inception to execution
• Growth & development - we support your career progression and provide learning and development opportunities
• Work hard & have fun  - we take our work seriously, but we don't take ourselves too seriously. From team socials to HQ Wellness Wednesdays, you’ll have plenty of opportunity to experience the fun!
• Our office - With comfy couches, an array of board games, a gorgeous rooftop patio, and more - we have it all! Did we mention that we also have an incredible test kitchen where delicious meals are constantly ready to be tasted?
• Food puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.