About Us:

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Austin, TX. Our Austin team is based downtown in the San Jacinto Center, overlooking the scenic Lady Bird Lake. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

As we enter this next phase of growth, we are in search of a Strategic Partner Manager to take charge of effectively communicating the value of LogicMonitor to our existing MSP customers. As the key player overseeing the entire sales cycle, your role is pivotal in successfully increasing the Annual Recurring Revenue (ARR) for our company. Beyond actively working to boost ARR with MSPs, you will contribute to the enablement and expansion of VARs, leveraging your expertise in their existing book of business.

In this role, you will act as the lead contact for customer growth within your designated territory. By calling on Sales Engineering resources for technical expertise, you will ensure that partners gain a comprehensive understanding of the product and delve into the deeper technical aspects of the LogicMonitor platform. Your ownership of this process is crucial to the overall success of our partnerships. Your accuracy in providing sales opportunity forecasts to the LogicMonitor Sales Management Team is paramount. Your proactive approach and strategic mindset will be instrumental in driving the growth and success of LogicMonitor in the market.

Here's a closer look at the duties in this key role:

• LogicMonitor is looking for a talented and experienced Strategic Partner Manager to Sell into an existing book of MSP customers
• Perform Account Manager duties on scheduled calls. Includes understanding the customer's business pain points and product needs
• Through whitespace analysis, present LogicMonitor value to prospects through conversations, demos, presentations
• Implement LogicMonitor sales methodology / sales process to move prospects through the sales cycle
• Assist prospects progress through sales cycle by engaging necessary levels, "multi-threading" and team selling (using SE, management, executive resources as necessary)
• Identify appropriate engagement levels at customer organizations
• Identify Customer optimization opportunities (proactively adding dashboards, creating sample reports, etc.)
• Identify how LogicMonitor solves customer problems, and be able to tailor the solution to various specific scenarios. 
• When applicable enable the "Sell Through" motion with MSPs that are also VARs

What You'll Need:

• 2+ years experience as an Account Manager, preferably within the SaaS industry
• Avid learner – our product and the MSP industry is always evolving and so your knowledge must be too!
• Able to articulate technology and product positioning to both business and technical users
• Able to establish and maintain strong relationships throughout the sales cycle
• Adhere to company best practices around sales forecasting and use of company's CRM solution

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 04/15/24

LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.