Office Based: GalwayHours of Work: 38.75hrs per week, Monday to Friday

Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Drive supplier success with proactive outreach - make an impact from day one!

As a Supplier Outreach Specialist, you’ll engage with suppliers in short sprints, maintaining regular communication and proactive follow-ups to improve their performance, behaviour, and compliance. Your role will involve monitoring progress, ensuring commitments are fulfilled, and providing feedback to management to refine outreach strategies.

If you have strong communication skills, enjoy problem-solving, and can juggle multiple tasks at once, this could be the perfect next step in your career!

What You’ll Do:

• Conduct outreach to a large subset or a smaller group of suppliers based on identified use cases.
• Develop and implement short-term strategies to improve supplier performance, behaviour, and compliance, focusing on immediate impacts.
• Conduct outreach to suppliers to implement and evaluate testing use cases, ensuring thorough execution and documentation of results.
• Support in data validation to ensure accuracy prior to supplier engagement. 
• Utilize communication channels (e.g. email, phone) to engage suppliers effectively 
• Follow the sprint campaign (SOPs, talk track, etc) provided by the team manager to engage suppliers.
• Track and maintain the outcome of outreach including supplier responses and commitments using Google Sheets.
• Resolve use cases efficiently for supplier responses and commitments while handling different use cases concurrently.
• on use cases to assess the effectiveness of our triggers and outreach strategies.

What You'll Have

• Proven success in supplier, vendor, and client support across diverse industries, including logistics, B2B, eCommerce, logistics or supply chain.
• English language fluency, both verbal and written communication skills; Mandarin, Polish, or German are a plus.
• Strong communication skills, with the ability to effectively interact with suppliers and colleagues across different geographies.
• Detail-oriented mindset with a commitment to achieving high compliance standards and ability to follow structured processes.
• Excellent problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution.
• Ability to manage multiple tasks simultaneously, ensuring forward momentum; with agility to effectively prioritise and remove barriers ensuring, tight deadlines are met consistently.
• Aptitude in Google or Microsoft Suite; Display the agility to learn and adapt to new technologies and systems. Any GBQ knowledge would be a plus.

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.