Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

We’re looking for a Support Representative to join our team in Toluca de Lerdo, Mexico and focus on providing hardware support and maintenance. 

• Thrive on the front lines. You’ll act as the initial point of contact for our end users, handling calls and emails that span basic product questions to intricate technical troubleshooting.
• Conduct testing and repair. You’ll perform system diagnostics, examination, calibration, repair, and replacement of our WIMU product components by following established procedures.
• Maintain records and handle shipments. You'll maintain perpetual accuracy in stock records, and handle logistics and shipping tasks collaboratively with colleagues and external partners.
• Engage with diverse stakeholders. You’ll work with our end users and the intermediaries involved in the delivery of our services.

This role requires five days in the office per week, so we're currently considering candidates who live within a commuting distance of our office in Toluca de Lerdo (Mexico).

• Experienced. You have experience working with microtechnology and/or electronic technology.
• Detail-oriented. High-volume environments don’t phase you because of your emphasis on accuracy and timeliness.
• A confident communicator. You’re able to relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues with varying degrees of technical complexity are resolved or escalated.
• Bilingual. You’re fluent in Spanish and English.

• Tech support experience. You’ve held previous roles where you were the first point of contact for customers.
• Knowledgeable. You’re familiar with electronic manufacturing tools, including PCB assembly stations and soldering irons.
• A good listener. You have the ability to empathize with our users and respond with creative solutions.
• A team player. You’ll act as an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights.

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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