This role can be office-based in one of the following locations: London, Munich or Madrid. Bring your drive. Build our culture. When you join People, Workplace, & IT at Personio, you’re not just impacting the people experience at Personio – you’re having a direct influence on the future of HR in organisations across Europe. Come be HR at an HR company, where you’ll be a valued partner every day. 

We are seeking an IT System Administrator to elevate our IT team, primarily by delivering exceptional end-user support and enablement in our London/Munich/Madrid offices. Your experience in helpdesk management and systems administration will be pivotal to our continued growth and operational efficiency. If you are committed to delivering excellent user experiences and driving continuous improvements, we would be thrilled to hear from you.

Technical Support & Integrations: 

• Maintain and improve IT systems and end-user devices (EUDs) to ensure optimal performance and functionality.

• Administer and manage our SaaS solutions and integrations, ensuring smooth operation by provisioning and deprovisioning user access to various systems and applications including but not limited to OneLogin, Slack, Google Workspace, Atlassian Suite and JAMF Pro.

• Provide 1st and 2nd level user support, resolving technical issues promptly and effectively.

• Lead end-to-end project implementations that enhance IT processes and tooling, driving efficiency and productivity.

Process Enablement & Automation:

• Act as an enabler, proactively identifying opportunities to simplify daily work for yourself, the team and end-users.

• Build and maintain a comprehensive documentation database for both the team and end users, detailing processes, solutions, and troubleshooting steps for future reference.

• Analyse and evaluate technology issues to identify root causes and develop effective solutions.

• Collaborate with customers to understand their technology needs and ensure timely resolution of problems.

• Proactively enhance automation, security, and processes within the IT Team

• Support the onboarding & offboarding processes along with managing relevant stakeholders.

Driving Service & Collaboration: 

• Demonstrate strong communication skills, effectively communicating with both the team and end users to address their needs.

• Stay up to date with the latest technology trends, tools, and best practices to provide effective support and solutions.

• Organise within the team the various roles to ensure each site has sufficient cover.

• Flexibility required for on-call responsibilities to cover weekends and evenings.

• 3+ years experience as a Systems Administrator with MacOS-based systems

• 3+ years in a SaaS-centric environment - hyper growth experience desirable

• Experience working with a ticket-based workflow management like Jira Service Desk

• Proficiency in SaaS platforms such as OneLogin, Google Workspace, Atlassian Suite, Slack, and Zoom.

• Excellent English communication skills and customer service attitude

• Ability to independently manage and prioritise the workload

• Strong analytical and troubleshooting skills

Nice-to-have:

• Good networking knowledge

• Scripting skills (Python, Bash, etc.)

• Experience in automation

• Knowledge of cloud services (AWS, GCP, Azure)

• Experience with GDPR & ISO27001

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes