We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

Engineering Operations is an enablement team within PANDE (Product, Design, Engineering). It provides services to the department including change management, process improvement, release status tracking and tool selection.

The Opportunity 

The Technical Administrator will support the Engineering Director in delivering change management, process improvement, release status tracking and tool selection services to the PANDE department.

What you will be doing

• Administer shared software tools for activity tracking, issue tracking and collaboration
• Research, evaluate, and recommend software solutions in order to improve performance and efficiency
• Respond to user request and incident tickets requiring application level intervention
• Create and maintain documentation describing the setup, configuration and use of software
• Maintain and develop knowledge base articles, policies and procedures
• Plan and execute change programs

What we are looking for

• Organisation and attention to detail
• Effective communication, both written and spoken
• Familiar with agile development processes such as Scrum or Kanban
• Familiar with SaaS product development
• Demonstrates UserTesting’s values through work product and within day to day team interactions.
• Bachelor’s degree in a business or technical discipline or equivalent experience.
• Previous professional experience in software or technology.

What we offer

• Employee Assistance Program (EAP)
• Employee Referral Program
• Professional Development Stipend
• Remote work stipend
• Wellness reimbursement
• Volunteer days
• Life Assurance

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.