We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

As our Technical Manager, Enterprise Systems, you'll be a key member of the Enterprise Systems team, and report to the Manager, Enterprise Systems.  We focus on understanding our business partners’ and stakeholders’ challenges and implementing innovative technology solutions to transform their capabilities.  

The Opportunity

You will be responsible for leading and managing a team of 4-6 talented admins and developers. Your primary focus will be on the Salesforce platform, with a specific emphasis on CPQ (Configure, Price, Quote), marketing tools, and Netsuite integration.

• Manage and inspire a team of 4-6 admins/developers, fostering a collaborative work environment and providing mentorship/guidance for team members.
• Lead the planning, execution, and delivery of projects - monthly releases and special projects - related to Salesforce/CPQ, marketing tools, and Netsuite integration.
• Technical design and implement scalable architecture solutions, customizing as necessary, while advocating for best practices.
• Identify and proactively lead risk areas and opportunities for process improvement; commit to seeing an issue through to complete resolution.
• Provide and guide issue resolution in UAT and post production support.
• Show skill and thought in making cost benefit tradeoffs in software procurement and delivering needed functionality.
• Manage contractor resources effectively - including receiving time sheets and progress reports and validating invoices.
• Remove technical debt and reduce brittleness of systems, always considering the scalability of systems both in performance and maintenance
• Stay current on industry best practices and emerging technologies related to Salesforce/CPQ, marketing tools, and Netsuite.
• Deal effectively with ambiguous and unstructured problems and situations.

What we're looking for

• Possess deep technical knowledge of Salesforce, with a focus on customization, configuration, and development.
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Expertise in various Salesforce CPQ functionalities such as perpetual and subscription-based licensing, various discounting models, amendments, extensions, co-terming and renewals.
• Extensive knowledge of Salesforce CPQ product configuration, complex pricing rules and sequence, quote configurator plugins, and Salesforce CPQ APIs.
• Experience in architecting and designing full stack solutions using Salesforce.
• Experience as a Technical Lead / Manager leading teams in Salesforce environments and mentoring direct reports.
• Salesforce certifications - Salesforce Certified Application and/or System Architect preferred.
• Experience with integrations, Netsuite integration preferred.

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. 

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.