We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are looking for an experienced Technical Program Manager (TPM) to join Trustpilot’s Product & Tech team. The Product Delivery team is all about bringing people together to deliver value to our customers, connecting strategy with delivery to achieve our outcomes and advocating and maintaining a culture of continuous development, innovation, transparency and succeeding sooner. 

As a TPM, you will orchestrate the delivery of technical solutions, ensuring that the right prioritised business outcomes are delivered cross-functionally. You will manage and implement the plan with upstream, cross-functional and downstream teams. This role requires a strategic thinker with significant organisational and leadership skills, capable of navigating complex technical landscapes and taking programs to completion. 

What you’ll be doing:

• Working with technical members of staff who are building modern solutions leveraging Software-as-a-Service (SaaS) technologies
• Ensure effective program outcomes through ongoing review and impact analysis of Trustpilot’s technical business roadmap
• Collaborate with stakeholders and product and technology teams to define program requirements and ensure the scope, deliverables and progress are communicated and understood
• Maintain and manage a holistic view of the programs and any associated changes, cross-functional dependencies, and risks and take proactive measures to mitigate them
• Make appropriate trade-offs between business vs. technical constraints to optimise time to release and impact.
• Steer teams and stakeholders in the program in the same direction so everyone remains focused on the outcomes
• Coach and mentor teams on best practices and lessons learned to improve and maintain a healthy delivery process continuously focused on outcomes

Who you are:

• A self-starter and proactive mindset with proven experience in a program/project management role or similar in a fast-growing technology company
• You will have the ability to anticipate curveballs and pivot to maximise customer and business benefit 
• High level of self-certainty, integrity and motivation, combined with the ability to meet deadlines through prioritising and organising activities
• High-quality communication and presentation skills in English
• Experience with JIRA or other project management tools
• Demonstrate exceptional facilitation and communication skills, fostering collaboration and building bridges between technical and non-technical teams.
• Effectively create order out of chaos by coordinating through ambiguity and complexity, demonstrating the ability to ask insightful questions to the right people at the right time. 
• Established stakeholder management and problem-solving abilities. Acting as the calming presence in complex situations, ensuring stability and focus amidst the storm

We offer: 

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-LP1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.